“Good, with the exception of the (otherwise very helpful) Europcar staff trying to sell insurance”
About Keddy by Europcar:9.0/10
We arrived slightly early but the Europcar guy was friendly and went out of his way to help us get away as quickly as possible. It would have been five stars if the guy hadn't then tried to sell us excess insurance (which we already had). This made the whole thing slightly uncomfortable, which was a major shame as otherwise it would have been perfect. Please can Europcar train its people not to clumsily up-sell insurance to its customers? It seems to be endemic in the sector, unfortunately. I want to be left alone to make my own decisions about what insurance I buy, not frightened into buying Europcar's insurance!
Attempts were made to upsell me to a car I clearly didn't need: "Since there's 2 of you a bigger car might be better" What?! It was a fairly aggressive upsell and along with the usual insurance nonsense, showed disdain for the customer
“Wasnt the make or model that i booked so a little disappointed.”
About Keddy by Europcar:7.0/10
Car wasnt what i wanted. Only similarity was that it was an suv. Really should be able to give you a choice if the one you want isn't available especially as i had booked over a week in advance. I rang up the first day to say that i would be late picking up the car. The phone was answered but no one spoke but you could hear them having a conversation so not good customer care really
After a long haul overnight flight I was horrified to find almost 20 people in front of me waiting to collect a car. The process took almost 1.5 hours. The staff were polite but there were just 3 people working and a wait of this length was extremely frustrating and totally unacceptable. Poor show and very unprofessional for an international company.
The small car that we hired wasn’t available on arrival. Infact there were no cars available! The next available car was given to someone else who was waiting. We eventually ended up with a large Volvo V40 which was very thirsty on diesel. We hadn’t bargained on this extra expense!
The car battery was not connected correctly, which resulted in a dead car and a lost day waiting on Europcar's repair person. Then we had a flat tyre, which resulted in another lost day because Europcar's staff/systems made a number of errors meaning we had to wait around for 6 hours before the thing was repaired. The car had not been adequately cleaned before i took possession it, and after the smell of the cleaning products had worn off, the car actually stank of cigarette smoke. A promised reimbursement for the lost days has not yet been processed to my account by Europcar either.
I booked Passat or similar and Europcar was trying to give me a compact car (Volvo V40), claiming that they don't have anything bigger. After my complains, they offered me Peugeot 3008, which was still way smaller than Passat, but we fit our luggage there (carrying one of the bags on the back seat).
I hate when companies offer something which they cannot provide. I booked my trip ~1 month in advance, so they had enough time to prepare themselves.
On a good side: the car I got was almost brand new - just 300 miles on its meter and it was very well equipped.
The wait was TWO HOURS to get the pre-booked and pre-paid car. It was baking hot and I had a baby and a small child with me. The staff did not acknowledge the wait or apologise for it. I made a note, whilst in the queue, never to use Europcar again. All other rental car providers had more staff and no lines. Horrible, horrible, experience!
Besides credit cards and debit cards, now you can pay for online car hire with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
J.McLaren
-
-
-
-
View more >-
-
-
-
View more >J.Lennon
-
-
-
-
View more >C.O'Shea
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >L.Culm
-
-
-
-
View more >I.Kennedy
-
-
-
-
View more >Adelaide Rockefeller
-
-
-
-
View more >t.ford
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >M.Memon
-
-
-
-
View more >A.Wilkins
-
-
-
-
View more >-
-
-
-
View more >T.Nolan
-
-
-
-
View more >Glen
-
-
-
-
View more >Wojtek
-
-
-
-
View more >C.Timmins
-
-
-
-
View more >D.Cooney
-
-
-
-
View more >Car hire Brands Ranked In United Kingdom
Check out this.