Like: The vehicle I booked was lovely and was great value for money. Dislike: The guy on the rental desk wasn’t particularly friendly at all. It doesn’t cost anything to smile. The guy who mans the returns area was lovely though.
Dislike: I made a mistake on my booking and it's the worst online company to get hold of anyone to correct my mistake but once I managed to call Euro car in maidstone direct my problem was fixed ...
Like: convenient and courteous Dislike: They tried to take £700 + from my credit card because I didn't need to take their policy ( I have fully comprehensive insurance for all vehicles driven) even though the small print mentioned only £200
The counter staff were very helpful at pick-up and drop-off, but they do not take you to the car. you have to sign the papers before you see the car. The car was the expected size, cleanliness was acceptable, but it had a lot of scratches
I saw many online reviews mentioning people getting ripped off, but I didn't believe it. Unfortunately, I fell into the same trap with a forced vehicle upgrade! The sales staff at the store were terrible! They indirectly forced me to upgrade the vehicle and verbally assured me there would be no extra charge! However, when signing, the additional upgrade fee was included! Scammers! For a 13-day rental, I initially paid almost 5000 RMB, but with the upgrade, they charged an additional 7500 RMB, averaging over 900 RMB per day! At this rate, I could have rented a Range Rover! Disgusting!
When picking up the car, the fuel gauge was not full; it was two notches below full. We immediately asked the staff about it and were told that the fuel gauge was faulty and that it would be fine if it showed the same when returning the car. We assumed the tank was actually full but the gauge was faulty. However, when we refueled before returning, we found out that the gauge was working perfectly. Felt a bit deceived.
Like: The team of Europcar goes that extra mile to keep the customer satisfied at all times Dislike: Spent too much time on getting the vehicle, need more customer service people during peak hours
The rental company strongly pushed other premium models and insurance. I mentioned I already had insurance and would not purchase more. After I declined, they switched the Mercedes to an Audi and claimed that without upgrading there would be no navigation (although the Audi did have navigation). I had seen the Mercedes model when I arrived, but the company insisted it was unavailable. The service experience was not good. Fortunately, the Audi A5 was in good condition, so I didn't pursue the matter further.
Besides credit cards and debit cards, now you can pay for online car hire with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
S.Kinsella
-
-
-
-
View more >Dislike: The guy on the rental desk wasn’t particularly friendly at all. It doesn’t cost anything to smile. The guy who mans the returns area was lovely though.
G.Sherlock
-
-
-
-
View more >A.Abdurahman
-
-
-
-
View more >Dislike: Nothing
C.PEARSON
-
-
-
-
View more >Dislike: They tried to take £700 + from my credit card because I didn't need to take their policy ( I have fully comprehensive insurance for all vehicles driven) even though the small print mentioned only £200
N.KHASATI
-
-
-
-
View more >-
-
-
-
View more >S.Berry
-
-
-
-
View more >R.Milner
-
-
-
-
View more >K.Bartlett
-
-
-
-
View more >Dislike: Everything was brilliant!
Bennett Mill
-
-
-
-
View more >Mavis Eveline
-
-
-
-
View more >J.Ingram
-
-
-
-
View more >Olive Baker
-
-
-
-
View more >Benedict Buck
-
-
-
-
View more >Tab Halifax
-
-
-
-
View more >Carol Hamlet
-
-
-
-
View more >A. J Abdul Razzak
-
-
-
-
View more >Dislike: Spent too much time on getting the vehicle, need more customer service people during peak hours
Marshall Nora
-
-
-
-
View more >June MacMillan
-
-
-
-
View more >b.chabeaux
-
-
-
-
View more >Car hire Brands Ranked In United Kingdom
Check out this.