I'm not sure how to rate them. They were responsible yet not responsible at the same time. The rental process was smooth, but there was a small issue when returning the car. The staff inspected the car very thoroughly. Next time, we will also inspect the car thoroughly or take photos as evidence!
There were some broken parts inside the car, and some were falling off. Also, it took almost a month to get the deposit back after returning the car. That's too long.
The service attitude and quality were good. The return route instructions need improvement as non-locals can't understand them. The car was in good condition, but it was provided to us with some body damage that wasn't repaired, which was not appropriate.
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