It was a good car, however, I faced an issue in the deposit blocking at the airport counter. But the staff was very cooperative (Chris). Finally managed to book the car.
About QEEQ:8.0/10
It is a nice platform makes it easy to book rent a cars quickly and gives option for full insurance which all the rental companies try to resell while picking the car. If QEEQ can integrate the insurance claims so that deductible zero insurance booked in QEEQ is taken into account
Nous avons été surclassés et avons pu profiter d'un "camion" (Suburban Chevrolet) avec un confort exceptionnel, plein d'options... Même si la taille nous a fait un peu peur au départ, l'expérience a été exceptionnel.
Le personnel à Québec a été fort sympathique et nous a donné tous les conseils nécessaires.
About QEEQ:10.0/10
Nous sommes passés par kayak et tout s'est bien passé.
The staff's attitude was acceptable. There was no detailed explanation during pickup, but similarly, the inspection during return was not thorough either. Therefore, the pickup and return process was relatively quick.
As a large North American rental car company, the service staff's proficiency was lacking. There were only two people at the front desk, which led to long queues for picking up cars. My appointment to pick up the car was at 10 a.m., and I started queuing at 9:40 a.m. At 10:15 a.m., I was told that the car I had reserved was not available and I could either cancel and go to another rental company or wait. I chose to wait, although there was no guarantee of when the car would be ready—possibly 11 a.m. or even longer. I wanted to ask the service staff why such a situation occurred and whether this was Avis's standard of service, but to avoid further complications, I opted to wait. I received the car at 11 a.m., an hour later than planned. Instead of the reserved GMC Yukon, I got a Tahoe, and the service staff did not inform me in advance. Despite my frustration, I set off. As a result, I hit peak holiday traffic and was stuck in long jams, which left me feeling quite annoyed. I reached my destination late at night with a completely different impression of Avis.
The car was clean and correct
The pick up/Drop off point was easy to find
About QEEQ:10.0/10
The staff made two different times the deposit operation, blocking my credit card plafond in a wrong way
And miss Heidi didn't give me any explain about it
Excellent service of staff at the pick up office. Everything was explained and entire process went smooth. Helpful staff in garage. Car was new, clean and had many comfort features. Btw. Avis is very well known company almost all over the world.
About QEEQ:10.0/10
Initially I was distrustful of QEEQ as this is not very popular booking agent in Europe. Especially I was booking car in Canada. However, evrything was fine, absolutelly no issue. Definitelly, I can recommend them.
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