AVIS CAR RENTAL REVIEWS IN GERMANY

The counter was easy to find. Picking up and returning the car was very convenient, and the car was in good condition. However, it was the first time I heard that there were additional fees for driving across multiple countries in Europe. It felt like the front desk was just looking for ways to charge extra.

Amazing

Amazing

I’ve got a voucher of 79,98€ from EasyRentCars, and I’ve change the booking to one day longer. The price of the car was cheaper. But the staff don’t use the voucher amount.

The booking is really easy. But the Avis staff have to see the amount what I pay on this Plattform here to rebook the to mich payed amount on my credit card. I’ve used to different cards and think that’s my fault. So take care and use just one card.

В финальном счете была дополнительная сумма за страховку, о которой я не был предупреждён

В финальном счете дополнительно был начислен НДС

There wasn't much of a queue. Since we arrived early and refused the upgrade, we still had to wait three hours to get the car. The experience was okay, as it was one hour earlier than the scheduled time.

Convenient

Few counters, slow service, and even though everything was paid in full during booking, two additional charges were made for pre-authorizations.

Very slow

They overcharge, it has been two months and they charged my credit card again.

We had already purchased insurance and paid all rental and insurance fees in our home country. However, the German rental company added their own insurance at the counter without clearly informing us. They only mentioned the additional cost when we returned the car. Germans tend to add their own insurance based on their understanding, and it can be quite expensive.

We booked a car through Zuzuche for five days and fully paid in advance to Zuzuche, but Zuzuche didn't transfer the payment to the car rental company. We were supposed to pick up the car at noon on October 3rd, but due to a train delay, a friend called to inform us that it was a National Day holiday in Germany and the car rental company hadn't received any payment or deposit. Therefore, they wouldn't hold the car for us. We rushed to the car rental company around 2 PM, but it was closed, and we couldn't pick up the car. The next day, there were no cars available either, so we ended up paying but never received the car! Meanwhile, Zuzuche kept making excuses and refused to refund our rental fee. We recorded a video on-site, and the AVIS staff confirmed they hadn't received any money and that we could get our money back if we didn't get the car under any circumstances. Despite this, Zuzuche continued to make excuses. So, be very cautious when renting through Zuzuche!!! Be careful of paying and not getting a car, as they don't prioritize customer interests at all. Unethical company!

We booked a rental through Zuzuche for five days and paid the full amount upfront, but Zuzuche did not pass on the payment to the car rental company. We were scheduled to pick up the car around noon on October 3rd, but the train was delayed. A friend informed us that it was a public holiday in Germany that day, and the rental company hadn't received any payment or deposit, so they wouldn't hold the car for us. We arrived around 2 PM, but the office was closed, and we couldn't pick up the car. The next day, there were no cars available either, so we ended up paying for a car we never received. Zuzuche kept trying to avoid refunding our money, but we recorded a video at the scene where an AVIS employee confirmed they hadn't received any money and that under the circumstances, we were entitled to get our money back. Despite this, Zuzuche continued to evade responsibility. Be very cautious when renting through Zuzuche!!! They might take your money and fail to provide the car while not caring about customers' interests at all. A dishonest company!

Just okay

Mala experiencia. Nos agregaron gastos que nunca nos dijeron que existirian. "Cargo adicional de oficina" de 60 euros. Seguro de neumaticos por 16 euros. Al final terminamos pagando el doble del precio inicial. Nunca mas utilizaremos Avis. Nos sentimos estafados.

Great location, easy to find. The originally reserved BMW 7 Series was unavailable, so they switched us to a Mercedes S450, which is essentially the same class. It’s elegant on the highways and can be wild at times, thanks to the excellent performance and driving environment.

The staff could hardly speak English when picking up the car. When returning the car, there was no one at the store during business hours and I couldn't reach them by phone. The designated self-service return garage was inaccessible—the door button didn't work even after pressing it for a long time. I had to park the car on the street. The service was terrible; I had specifically adjusted my schedule to return the car during business hours.

Everything was perfect.

Everything was perfect.

Excellent !

Excellent !

The car was new, perfect. Counter could have been faster.

Everything was smooth.