AVIS CAR RENTAL REVIEWS IN GERMANY

The rental company proposed two solutions: first, switch to another car and pay an additional 61 Euros; second, cancel the order with no refund. I requested an automatic car, but it was denied. I called the customer service in my country for help. They assisted by submitting a request and advised me to take photos for evidence.

Yes , Petrol Tank was below Half Full

I prepaid 1392 RMB for a Ford Mondeo. Upon arrival, I was given a Nissan Qashqai instead, without being informed of additional rental costs and numerous extra fees. They charged my credit card 625 euros, which we initially thought was a deposit. Without internet access, we couldn't check emails, and the staff used a very small handheld device, not explaining the crucial charges before asking us to sign. This is outright fraud. We only realized we had been deceived after receiving the receipt upon returning the car. We must file a complaint.

The rental and return process went smoothly without any issues.

The car rental company refused to rent a car to me using Zuzuche's international driver's license, stating that since I had previously been to Germany, more than 6 months had passed since my first entry, and therefore I could not use Zuzuche's license. I contacted Zuzuche, and their customer service said it would take 1-2 months to get a reply. I thought that was the end of it and waited for Zuzuche to respond and refund me. However, I later noticed that the rental company charged 340 euros to my credit card. (When I first arrived at the rental company, the clerk asked for my driver's license, passport, international driver's license, and a credit card, saying they needed to hold a deposit, so they had my credit card information.) The next morning, I went to the rental company to ask why they charged my credit card without authorization. The rental company said they were unaware of it and informed me that they were short-staffed on Saturdays and could not handle the issue, giving me a phone number to contact their headquarters on Monday. Today is Monday, and I called headquarters. They told me the charge is under investigation, and I need to wait. Meanwhile, I contacted Zuzuche's customer service, who had a terrible attitude and told me that since I contacted them at 12:15 PM to cancel the order, and free cancellations are only possible before 12 PM, I would not get a refund. Was it my choice not to rent a car? It's because Zuzuche and the rental company didn't arrange things properly. Why should the customer bear the loss? This was an extremely bad experience—I didn't get the car, my money was taken, and Zuzuche refused to refund me, causing a ton of trouble. I will never use Zuzuche to rent a car again! I checked reviews of the Zuzuche app online—it's full of negative reviews. If your rental process goes smoothly, consider yourself lucky, but if any problem arises, customer service will just say, 'We'll follow up and contact you as soon as we have news.' Decide for yourself whether to use this app.

everything o.k. Nice and friendly staff

Charges are confusing.

The price is relatively high. They told me that if I didn't purchase insurance, any damage would cost 2000 Swiss Francs. I'm not sure how they calculate this. I initially planned to return the car on December 31, 2018, but the store was closed that day and no one notified me in advance. This left me in a difficult situation. Thankfully, a kind person informed me that I could return the car at the airport location, which saved me from missing my flight.

Booked Premium car Mercedes or Similar Brand. But Avis gave me lower grade car Skoda. Ridicules.

The process was smooth, but the staff initially recommended some better cars without mentioning the additional cost. The sales approach could be improved.

Overall good

The rental company pre-installed snow tires, ensuring safety for crossing the Alps later.

I booked a Mercedes, but it wasn't available when I got there. Had a minor scrape during the rental, called but no one answered. Returned the car at the parking lot, no one was there to inspect. There were some Eastern European staff wandering around, but the clerk told me they couldn't check the car immediately and that I need to wait for a damage report. Still hasn't come, and two days after return they charged me over 800 euros, plus they didn't refund the 90-euro deposit. I only used my credit card when picking up, but somehow Avis was still able to make withdrawals after I returned the car, which feels very unsafe!

Avis's service was good, but they were slow.

Picking up the car took some time due to the registration process, but returning it was quite fast.

Extra charges. Total was 288 euros, they charged me an additional 281 euros, almost double. Even if Avis cars are cheaper, I won't rent from them again.

Excellent service, very trustworthy.

No Mercedes, they gave us a hard-to-drive Renault Clio

Very convenient, and because the reserved model was unavailable, we got a free upgrade to a better car.

Long wait time for picking up the car