I booked a Mercedes but was given a Volkswagen at the store. They claimed it was the same car group. Does this count as the same car group? This seems like fraud.
The office located in Munich's city center is easy to find. I presented the rental documents from the rental company to the friendly female staff at the counter. After pre-authorizing a deposit, she provided me with the necessary information and directions to the car pickup location, which was just two blocks away. The process was smooth and efficient.
“Amazing experience with easy
Rental app and Avis budget they were extremely helpful.”
About AVIS:10.0/10
Very helpful staff only problem I faced was language , I could not use any other method other than email to contact them . Overall lovely car, lovely staff . Thanks team Avis.
About QEEQ:10.0/10
Extremely easy to operate app and excellent deals . Loved the experience. Thanks easyrental team.
It was convenient to pick up the car following the signs at Frankfurt T1. I switched to a VW Golf DTI which was a bit more expensive but worth it. Drove up to 200 km/h, thrilling! Returning the car was a bit tricky with the GPS, easier to follow the airport signs, T1 arrival, then follow the car rental directions.
No car available, asked to wait. No alternative / upgrade offered. Had to wait more than 30 minutes and then insisted on getting any vehicle, downgraded without much in savings. Paid extra for second driver. No mention of need for toll sticker even though we indicated cross border travel, so had to pay 100 euro fine.
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Mildred Micah
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