AVIS CAR RENTAL REVIEWS IN NORWAY

Few cars, recently returned cars are directly rented out to waiting customers without inspection or cleaning. Safety is not ensured.

The store service was very good, they had already prepared the necessary documents for renting, I barely spent a few minutes before driving off.

The pick-up service was excellent. The rental company put the car key, documents, etc., in a bag in advance. You only need to sign some documents and swipe a pre-authorization; it’s very convenient and fast. However, the car was a bit hard to find – it was on the top floor of a parking building opposite the pick-up point. There were no signs in the elevator, making it somewhat difficult to locate. Also, for those who didn’t purchase full insurance, note that some scratches were not marked in the contract. It is recommended to thoroughly inspect the car and confirm with the staff.

Customer service was decent, and the waiting time in line was not long.

Good service, but wait time was a bit long.

Returned the car on August 15, a day earlier. The car rental manager informed me that the extra charges would be settled in about a month. However, as of today, September 18, I have not received any settlement information.

1. They forgot to give me the exit card for the parking lot, so we had to go back a long way to pick it up. 2. The tire pressure warning came on just an hour after picking up the car, indicating low pressure. 3. The car was not clean at all when I picked it up.

No queue

Pretty good

Good attitude, but had to wait at least 15 minutes for the person in front to finish

Friendly, responsible, punctual

1. Extremely slow, caused us to miss the train. 2. I clearly stated I had purchased full insurance via the rental platform, but they kept insisting we buy their insurance, threatening huge losses if we didn't. 3. The car they gave us showed multiple warning lights within a day: maintenance light, rear-right light not working, and the car's performance was poor. I booked a Volkswagen, but they gave me a Mazda.

Comparing makes a difference. The car I rented from European last time was handled very efficiently, and both pick-up and drop-off were super convenient. However, with Avis, the guy at the counter was on the phone for a long time before finally assisting us, and then it took ages with the paperwork. Returning the car was a big hassle too at the airport. We got lost, ended up in a paid parking lot and lost 40 NOK, all while rushing to catch a flight! The Avis office is very small and difficult to find, and even an Avis employee's sister, who is a taxi driver, couldn't help us locate it. Avis was very irresponsible in this regard.

Very Attentive Service

When returning the car at Stavanger Airport, there were no specific instructions, just an address that our GPS couldn't locate. When we called for help, we were given incorrect directions, causing our group of five to drive around the airport for over an hour and miss our flight, which was a huge loss!

No waiting

Quick and convenient pick-up and drop-off.

The wait time was a bit long

There were many people waiting to pick up their cars at Avis, so it was a bit slow. Since we had a lot of people and luggage, we booked a 7-seater car but were given a Sharan. However, I suggest that a Sharan is really not suitable for driving on those roads; the driving experience was much worse... Also, the Avis staff member was always lethargic. He told us where the car was parked, but after looking around three times, we couldn't find it. When we asked him to help us find it, it turned out they had parked it in the wrong place... This experience was a bit disappointing...

The in-person service and waiting time were okay, but the after-sales service was not satisfactory. I was overcharged for an extra day and had some unexplained fees.