CAR RENTAL REVIEWS ON DOLLAR IN LOS ANGELES

Because of my poor English, I was persuaded to buy additional insurance, paying 2600 yuan more. Also, I booked a Jeep online but received a Kia, which was disappointing.

Overall, it's pretty good. In the morning, there are quite a few cars available, offering lots of choices. However, most have over 40,000 miles on them. Switching cars midway is convenient, although you might need to wait if there are no cars available. Aside from that, I'm satisfied!

No Chinese service. The staff is overly persistent in upselling insurance, which is uncomfortable.

Your company clearly doesn't have Chrysler convertibles, only Mustangs. Why advertise falsely? Then you tried to make us pay extra to rent a Chevrolet sports car, which is twice as expensive. Various excuses were given, like the Mustang is not available, only one is in stock, and it's not coming back. You insisted we rent the Chevrolet. I said I don't need navigation or insurance, but you forced us to take them, otherwise the car price would be even higher. What's the logic? When I got to the US, it was too late to switch rental companies! It felt like there were too many uncertain factors, too many human errors! This company is nowhere near as professional, straightforward, and convenient as the SUV rental company I've used before. I couldn't even choose the car; it was forced upon me with additional charges. I booked a total price of over 2000 RMB, but ended up paying nearly 4000 RMB at the location. Terrible!

The additional insurance options were listed in English, making it difficult to choose, so I ended up buying all of them, which felt a bit costly.

Dollar offers good value for the price, and both the pickup and return processes are very convenient. However, it seems that Dollar has fewer cars compared to Avis, at least judging by the parking lot. Overall, I'm very satisfied.

Staff was plentiful, so queues were short, but the cars weren't very new.

Picking up and returning the car were very convenient, and there were many car models available. However, I was still forced to purchase the $7.99 per day roadside assistance insurance.

I booked a car for $577 (12 days), including insurance. However, at pick-up, the car provided was $984 (rental cost around $800 with mandatory insurance for two items, about $200).

Except for the aggressive insurance upselling, everything else is perfect.

It took over an hour to queue for the rental car, which was really tiring. On the return trip, the tire went flat, costing me a lot of time and money. I got back to my place almost at dawn. They didn't allow an extension of a few hours for the return, which was a bit too strict.

The queue was quite long, but the staff was friendly. They definitely try to upsell, but you get to choose from a wide range of good cars.

Extremely bad experience. I booked a Jeep Grand Cherokee, and everything was OK during the paperwork. But when I got to the parking lot, I saw they had charged me an extra $67 for fuel. I went back to ask them why, and they said I could return the car with an empty tank. In the US, gas costs only $2.43 per gallon, yet they charged me for 120 liters. After arguing for a while, they refunded me the $67. In the parking lot, there wasn't a single SUV of the same class, let alone a Cherokee. Free upgrade? No way. The guy gave a straightforward answer: 'You have two choices, one wait, but I don’t know how long, two you take a minivan.' With no other option, I ended up with a Dodge Minivan which had over 60,000 miles (100,000 km) on it. It was nerve-wracking to drive it through the national park. Other than having a 3.6 engine, the car was in terrible condition. The wipers were worn out, making it impossible to see when it rained in LA. At 70 mph, the steering wheel shook when braking. It nearly caused an accident on Highway 1. It was terrifying. When returning the car, it was early morning, the parking lot was nearly full and there was still no Grand Cherokee, not even a Ford Explorer. Basically, Dollar doesn’t have these cars, so be aware. With the same engine size, whether you rent an SUV, a minivan, or a sedan, the result is the same. So, when renting a car, choose based on engine size and go for the cheapest option, it makes no difference.

The full tank return policy was shown on the rental car website, but it wasn't accepted locally. The rental car company asked for proof of this policy, but the printed pickup slip didn't mention it in English, so I had to buy a full tank from the rental car company. Also, when I rented a car in Los Angeles, I was told there were additional road taxes, which made the total cost about 2000 RMB more than my original booking in China. However, I was quite happy because they upgraded my car model for free due to no availability of the same model.

The condition of the car was not clearly stated. Suburban is supposed to be a long car, also labeled as a premium SUV and stated to have a 7-seater capacity with room for 3 large pieces of luggage. But when I arrived to pick up the car, it was an old, short version of a Tahoe. With 7 seats set up, there was scarcely any room for luggage. The condition of the car was old and worn. I had to switch to a KIA MPV and pay an additional $40 per day. What a scam!!

The staff added two extra insurances without notifying me, which made the costs higher than the rental fee. If I hadn't checked my credit card record, I wouldn't have noticed. The worst part is I had to drive 150 kilometers back to cancel it, and they still charged me one day's insurance fee!

We arrived fairly late, around 9:30 PM, but the process was quick, and we got the car without any hassle. Returning the car was even more convenient: we refueled at a nearby gas station and dropped the car off at the return point, leaving the key on the front dashboard.

No Chinese service available, and there weren't enough cars when picking up, requiring coordination. Also, the vehicle's condition was not explained and needed to be asked in detail. The main issue was that after multiple confirmations with the staff that there were no extra charges, I found out upon returning home that I was charged for several items, totaling nearly $400! Friends, please look carefully at those incomprehensible abbreviations on the bill.

Convenient and considerate

The service was good, but the price was very high!