We had to wait far too long to get a car, along with 12-15 other people. They were terribly short staffed and couldn't cope. While we ended up getting a different car as the staff were besides themselves trying to accommodate all customers, the waiting experience was not good, there is no waiting space or seating.
Booked a 7-seater, but they only had a 5-seater SUV and didn't refund the price difference. Told me to wait for two hours to see if they could squeeze in four pieces of luggage. Ridiculous!
The company is small with only two staff members. Their attitude is acceptable, and the procedure is relatively simple. At the end, the staff will give you the keys and tell you which parking spot the car is in. Using Google navigation, you can get out quickly.
“Very accommodating; super helpful; friendly staff; GREAT customer service”
About Dollar:10.0/10
Great customer service; drop off/pick up very easy; convenient; vehicle was exactly what we needed.
About QEEQ:10.0/10
I had a snafu with my rental and the agent at Easyrentcars was exceptional. She fixed the issue and had me on my way. I am so very grateful to her and to the customer service team. I have already given recommendations to book through Easyrentcars others, and I will most definitely book through you in the future. I will continue to recommend you! THANK YOU!
“Dirty car. 66,000 miles. unbelievable beat up car. 3 dents from accidents. Severe scratches all over”
About Dollar:6.3/10
Car was high mileage, 66,000 miles. Beat up field car. Piece of junk. Hard to believe how bad it was. Looked like it had been in 3 accidents (not repaired). Hundreds of scratches all over, not just a few. Chip in windshield they wanted to charge us for. Luckily my son had noted it on initial inspection sheet. The car was filthy. Dollar hosed it off for us. That did nothing. Do not rent from Dollar. !!!!!
The employee at the Dollar rent-a-car counter in Calgary airport tricked me into signing a paper of unwanted option with extra charge. The employee told me that I should sign it just in case that I returned the car with empty tank but the fees will not be charged if I return the car full tank.
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