We travelled to Toronto Pearson airport with 3 kids and an infant, up on arriving at the pickup location, we were sadly informed that although you can book with a Visa debit, you can't rent with a Visa debit. The gentleman at the counter was very patient and understanding of our frustration and wasn't rude or snippy at all. He got the car and car seat ready for us while our family member made his way down to meet us with a credit card.
I will most definately be renting from this Thrifty in the future (without a Visa debit!!!)
About QEEQ:10.0/10
Booking with easyrentcars was very clear simple to use.
I will be using this in the future to rent a car!
Car alignment was terrible and had to continuously make adjustments to keep the car straight. Caused high fuel usage as a result. We can't do anything during our rental period as we were out of town and only made comments on our return. Nothing was said on our comments.
Both the young lady at the pick up in Halifax and the drop off in Moncton were very helpful. We had to call out roadside assistance when our vehicle lost electrical power and the manager at Moncton was most sympathetic and gave us a discount without being asked.
Thrifty is slightly farther but the service was great, the lady at the counter was clear about everything to our questions, while she noticed we have insurance covered, she didn't up-sell anything unecessary, also she upgraded our Toyota Yaris to a Nissa Rouge SUV, the whole process was just about 10 minutes.
About QEEQ:8.0/10
The price is clear with what features/insurances are included, everything is well explained. Price is slightly cheaper compared to other booking websites, recommended.
“Not sure that I would use your services again or not.”
About Thrifty:8.3/10
No one in Parking Garage to assist with location the vehicle and when it was returned the lot was full had to wait for an attendant to show me where to place the vehicle.. When vehicle was picked up no one was around to go over the vehicle with me like other renters do.
About QEEQ:9.0/10
When the vehicle was dropped off they said that they would e-mail my receipt. I still don't have it and I need it.
They did not have enough cars, so after travelling for 21 hours I had to wait 40 minutes for cars to arrive at the pick up. Completely defeats the purpose of having a booking. The car was dirty and smelled like mold.
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Stanley Dillon
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