THRIFTY CAR RENTAL REVIEWS IN CANADA

Thrifty and Hertz share one employee at the counter. We waited for about ten minutes. The staff tried to sell insurance as usual but it wasn't too annoying.

I booked the car for 7:00 PM. Due to an early flight arrival, I reached the company's counter at 5:50 PM, but the attendant insisted on processing my rental at 7 PM. At 6:55 PM, they still asked me to wait for 5 more minutes. After a 15-hour flight, I really wanted to get the car and rest. They had cars available, and I could have returned the car earlier if I picked it up earlier. This company is not good. In my previous rentals, I could always pick up the car as soon as there was availability. I will avoid this company in the future if possible.

The first car we got was a Toyota that smelled like rotten fish, so we switched to a Dodge. When returning the car, the staff said there was a small chip on the windshield and blamed us for it. Honestly, the chip was very tiny, and we only drove in the city for three days, so it shouldn't have happened. We suspect it was there when we picked up the car, but the garage was quite dark, and we missed it. Interestingly, another Chinese customer before us was also blamed for the same reason! So, friends, be very careful when picking up your car! Don't trust the rental company blindly!

Not bad, the queue time was short

Like: I had no problems with the pick up, the vehicle, or the drop off.

Excellent service

WAITED. CAR WAS NOT READY AND DIRTY AND PRICE WAS NOT HONOURED

Like: We were 3 adults and one teenager with 4 suitcases. Everything fit in the trunk. The Hyundai was very comfortable and well equipped. We drove 2,800 kilometres in 11 days with no problems. The car had 44,000 k. on it and there were quite a few small scratches but the rental crew apologized, saying it was normal wear and tear and not to worry if the gravel roads gave us a few more dings. Some companies can be very picky if you pick up the smallest scratch.
Dislike: Everything was great.

Car model not as booked

Like: Easy to book, great price and great service
Dislike: Car was a little to big for me. Booked a small car but nothing available.

Excellent service, easy procedures, quick pickup and return.

The overall attitude was okay, but the reserved car model was unavailable. They gave us a Dodge instead and charged an extra 15.

Extremely poor experience. The staff on duty repeatedly recommended other vehicles. Later, when we realized how much more expensive they were and refused, he made excuses that our car was no longer available and made us wait while ignoring us. After a long wait, we lost our patience. One car had an additional charge of 1040 CAD and the other 840 CAD. I was about to file a complaint with your rental company! This company will not be used in our circle again. Extremely angry!

The car rental experience with THRIFTY in Vancouver was very pleasant. The vehicle was clean and well-maintained, and the pickup and drop-off process was quick and easy. The staff were polite and professional. I will definitely use THRIFTY again in the future.

Like: Free upgrade to a luxury carNothing

Like: Rental agent was friendly and helpful and efficient t.

Like: Great rate good car wash process

This company is a subsidiary of Hertz. Both pickup and return were very convenient. For returning at Calgary airport, make sure to follow the signs instead of relying on the GPS. Based on previous comments from friends, this advice is very useful, so I am emphasizing it again! Overall, the car is new, the tires are new, and the condition is great. Highly recommended!

I booked a Toyota Camry online, but received a Kia Soul instead. They told me it's a similar type of car. However, the trunk was noticeably smaller and could not fit all our luggage, which took up space in the back seat.

Quick pickup, and the staff's English was good.