Overall acceptable. The car was quite new with just over 7000 kilometers. When I called after arriving at the airport, no one answered, so I went directly to the bus stop to wait for the shuttle, which was a very bad experience. Returning the car was straightforward; just drove into the return point. The staff didn’t say much, and I haven't received the bill yet. I'll check if there are any extra charges once it arrives.
Awesome customer service and assistance from the representative, Ana. Clear instructions and smooth pick up of the car. New, clean and spacious car to have during the holidays. Thanks
Shuttle service to and from Terminal 2, easy to find. Booked a RAV4 but was given a Yaris Cross instead. The car was smaller and the driving experience was not as good due to the downgrade.
Was lucky enough to be given a brand new car with only 500km's on the clock so it was a dream to drive, was super clean and smelt good.
The courtesy bus was the best I've been in from a budget company. Only downside was waiting at the airport, for a slightly extended period, for passengers they had on the list even though they had a continual rotation of 2 buses.
The driving experience was great. I waited in line for a while at the store, and the staff calculated the price on a form and tried to sell me insurance. I declined, and she didn't say much. She even joked about the long address on my ID card, which took a while to register, haha.
We were mistakenly charged for extra insurance, even though we purchased this through QEEQ. I pointed this out, and we were told we would be refunded, but this has not occurred.
Pick-Up was easy and quick.
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