THAI RENT A CAR CAR RENTAL REVIEWS

24-hour car pickup service, prompt reception

Scheduled to pick up the car at 13:30, arrived two hours early hoping to get the car in advance. On the last day, I returned the car early but had to wait two hours at the airport to pick it up.

I was in a hurry and didn't fully refuel the car, so they charged me 1268 Baht. If you refuel it completely, it would cost at most around 100 RMB. Make sure to leave enough time to refuel the car.

Absolutely Perfect

Not bad

Having the rental documents prepared in advance made the car pickup process very quick. However, the car wasn't ready at my reserved time; I had to wait for a while before receiving it. Since I arrived at midnight, the car could have been prepared in advance to improve efficiency.

We arrived at midnight (12:30), and when I presented my Hong Kong driving license and passport to pick up the car, the local staff said they wouldn't accept the Hong Kong license. After a long discussion, I had to get very angry before they finally gave us the car. It took about an hour and a half, and the most important thing is that the rental car website stated that Thailand supports direct car rentals with a Hong Kong driving license. I almost gave up but I had my wife and two kids with me, so I insisted. By the time we got the car, it was almost 3 AM, and we were very tired. I hope this situation doesn't happen again next time.

One male staff member responsible for reception was very irresponsible and extremely rude. When we arrived at the store to fill out the rental form, this staff member spoke quickly and did not explain item by item, only pointing out the required fields. When we double-checked with him to avoid mistakes, he was very impatient and deliberately mocked and ridiculed us. The first time he said one field needed the hotel name, and when I confirmed again, he shouted 'What is your name,' and I thought I misheard the first time, so I wrote down my name as he said. Then he accused me of not understanding anything, mocked us by saying 'yes yes yes in Thai,' and another staff member nearby just laughed at us, obviously ridiculing us for not understanding Thai. His attitude was consistently poor when we confirmed with him multiple times. I vacation in Thailand every year and have rented cars many times. I've never encountered such rude and uneducated service before. Later, when returning the car, the female staff member's attitude was relatively better.

Timely handling and good service attitude

Very well maintain car. Car do not have reverse sensor. Unable to use cigarette socket to charge my phone..

Very satisfied

When returning the car, they lifted the spare tire compartment to check, but the staff did not show us this check when we picked up the car. They thought we damaged the spare tire and we had to wait 15 minutes for a senior staff member to confirm it wasn't us. It wasted a lot of time and scared us. We've never had to check the spare tire when renting a car before, and they didn't mention it beforehand. This is very unfair.

The bumper had a minor issue before, and a piece fell off during the rental period without my notice. After explaining the situation, the rental company didn't hold me responsible. That was great.

Will rent again next time!

The processing speed was pretty quick, and the staff was very friendly and enthusiastic. The only thing missing was them not escorting us to pick up the car.

Great, the first counter inside the airport with excellent service.

Poor attitude

The personalized service was excellent.

I rented the car through the third-party intermediary Zuzuche, and the rental company doesn't handle issues directly…

The airport office was very welcoming, the service was decent.