THAI RENT A CAR CAR RENTAL REVIEWS

Brand new car with mileage at 5000km provided

My flight arrived in the middle of the night, and the pick-up point was relatively easy to find, but the staff had a terrible attitude and there was no Chinese service as advertised. They also didn't remind me to check for scratches or any issues with the car. Although the car worked fine during my rental period, returning it was a hassle because there were no signs pointing to the return area. I ended up driving around the airport seven or eight times before finding it, which was very frustrating. I recommend getting to the airport early when returning the car to avoid missing your flight. The attitude of the staff during the return was much better than the ones at pick-up, but they were very meticulous in inspecting the vehicle. This felt like a scam because they didn't warn about checking the car during pick-up but scrutinized it thoroughly upon return, questioning damages that were there before. Luckily, we took photos before taking the car. I strongly advise everyone to carefully inspect the vehicle and photograph any scratches when picking up the car. Make sure to note any issues on the rental agreement to avoid any disputes. I won't be choosing Thai Rent Car again next time!

The counter is small but the service is good. It's located inside the airport, which is quite small. The car inspection was simple. I was worried about filling the wrong fuel, so I asked the staff to write down the fuel type. The staff drew a flower instead, which is how it's written in Thai.

There were too many existing scratches that is impossible to go through during pickup process. The car need serious polishing which would buff out all the scratches to let the customer a fresh car to start with. Return was misleading where during pickup was told to return to where we pick up the car. But on the day of return, it's a different area.

Phone holder and usb charging socket will be great.

Returning the car was very convenient, and all the processes were streamlined.

Attentive

The counter is right outside the airport, very convenient.

Good car with good price

Average

Limited English speaking

The order didn't match the car condition

Pretty good

Great service, everything went smoothly

Returned the car 5 days early, no refund for the remaining days, disappointing

All staff is very polite and helpful.

Service was not attentive, didn't make an effort to help customers.

The worst thing is return area on BKK airport. No signs for ‘rental car return’ as on other airports. Because there is not a designated place to drop off the car. You just need to park it somewhere in the chaotic traffic jam of arrivals terminal, which took me almost an hour. Plus there is no gas station nor on the highway from Bangkok neither at the airport. You must find it somewhere on local roads. No one tells you of course :(

Very good

No queues, efficient, clear, simple