CAR RENTAL REVIEWS ON BUDGET AT ANTALYA AIRPORT, AYT

The pick-up and drop-off process was extremely fast.

Convenient and fast

This was my worst car rental experience. The BMW 5 Series was not available, and they replaced it with an XC60. It was just the two of us, and we didn't want to drive an SUV. It cost us an hour. The Turkish staff were really dishonest; they added full insurance and asked me to sign, costing several hundred more. I can't express how I feel. I'm not satisfied with this app, and I'm even less satisfied with the Turkish rental store. The return location was hard to find, and we almost got charged an extra day's fee.

Communication in Chinese and English was poor, the service attitude was okay, but there was not enough information provided in advance.

Was pushed to buy additional insurance.

The service attitude was very poor, and they forced us to buy extra insurance.

The car pickup in Antalya was very troublesome. None of the three models agreed upon on the website were available! The staff acted like we either had to get a refund or just take the car. Their attitude was terrible! Also, dual-currency credit cards with a UnionPay logo couldn't be used; only single-currency cards like USD or Euro were accepted... The staff in Izmir were very friendly, guided us to the parking lot, took us to the departure hall, and returned our deposit instantly. They didn't even charge us for the highway fees!

Extremely satisfied. Just present your QEEQ order to the counter staff, who will record your international driving permit information, authorize the pre-authorization deposit, and provide necessary instructions. When picking up the car, note any existing dents or scratches, which the staff will also document. Once this is done, you can drive off. Returning the car to a different location was quick (as long as no new scratches were added). Since we were in a rush, we didn't wash the car, but weren't charged a cleaning fee. The pre-authorization deposit was refunded two days after returning to our home country. Thumbs up!

Pick-up and drop-off were quite fast

The staff deliberately arrived two hours late when returning the car, which delayed the return process. Today, I checked the bill and saw that an extra day's rental fee of $500 was deducted from my deposit.

The staff was very friendly, and both the pick-up and drop-off were very quick.

Satisfactory

Antalya Airport is small. Budget is on the right side as you exit the hall. There were about four or five people in line. Other companies had no business. It was relatively quick, but could be faster.

Like: Good value Good and lie milage car
Dislike: Personnell at administration not so friendly

Added insurance fees without informing. Due to the language barrier, we didn’t notice and signed the contract, resulting in hidden insurance fees being deducted from the deposit.

There were several incorrect charges. After the accident, the other party was fully responsible, but instead of helping as promised, they directly charged me, and I had to claim through insurance.

The lady at the counter was quite patient. My English is not good, and she communicated with me repeatedly

Satisfied

Your company didn't receive the rental company's contract

Waited a long time for the car to be delivered.