The service was okay. Both renting and returning the car were relatively simple. The wait time depends on the situation; sometimes it's longer when there are more people. One time, I had to wait for a car to be delivered from another location.
The car was in excellent and new condition; no extra charges. But when there are many people, it would be better if the staff could maintain the queue.
Picking up the car was quick. They did try to sell me insurance, and when I mentioned I already had comprehensive insurance from home, the staff emphasized that any damage would cost me 3000 AUD. After the paperwork, they gave me the keys and directed me to the third floor to find the car. It was very convenient!
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