When I got there, the man at the counter told me they had upgraded me to a Mercedes. I was worried that my luggage wasn't going to fit but I managed to get it in...just! But there was no navigation system in the car which surprised me for a Mercedes and they forgot to tell me that the car was from the US and was in MPH. So I had to work out what speed I had to go. With no navigation I had to use my phone and at times it dropped out where I was, so that wasn't the best. Then the electronic key battery died and I had to find out, 1. how to take the battery out and then 2. where to get a battery.
The staff when I returned the car were good and credited me for the purchase of the batteris. But that should have been checked before I left with the car as it happened right after I picked it up.
The car was great, but the counter initially said they just didn't have the car I booked for but opted for pick up trucks and smaller SUVs. I insisted that we needed the medium size SUV we booked for, which he eventually gave. The Santa Fe had great options though. Overall, a great vehicle.
au début nul pas très bien accueilli, attendu plus 1h pour avoir notre voiture. heureusement qu' après nous sommes tomber sur une jeune femme fort sympathique qui nous a trouver nitre voiture qui nous attendais depuis 1h. chercher l erreur.
But it was great and I was totally happy with the mystery car. The desk told me the mystery carton end up being whatever they have but it save me 30% so it was definitely worth it. I was going to be renting it for a long period of time I made a bit more picky, but this is just for one day work trip.
They charged me more saying that the rates are different from online and argued with me that they can not provide the car to me based on my online booking and they are not responsible for kayak booking. Terrible customer support at the counter.
Voiture confortable et moderne. Formalités rapides et sans souci. Néanmoins :
- entretien en retard
- consomme beaucoup de carburant
- protection de coffre absente
- ménage visiblement non fait entre deux locations
Counter staff gave helpful local advice on pickup . Exceptional help at drop off after I left something in the car leading to successful recovery of the item.
By far my best car hire experience.
About QEEQ:8.0/10
Good selection of rental opportunities and great to be able to arrange insurance options with no pressure sales at pickup
Service was good and everything was perfect except the return policy since I wanted to return early but they don’t have policy to refund for early return
About QEEQ:9.0/10
I wanted to return early but they don’t have policy to refund for early return
It is problem that I could not use wiper during heavy rainstorm I had to hold wiper all the time SUV is comfortable on driving around the place so someone at Budget company gave me some discount for screwing up with wiper
“카운터직원 설명에 따라 전체보험을 들 수 밖에 없어서 비용이 생각보다 많이들었지만 이 차는 열흘 동안 말썽 한번 부리지 않았고 멋진 로키를 여행하도록 도와준 고마운 동반자였습니다.”
About Budget:8.0/10
픽업 카운터 직원은 그다지 친절하지 않았고 전문성도 좀 떨어져 보험 관련 질문에 속시원한 답변을 들을 수 없었습니다. 차에 네비가 장착되어 있냐고 물었더니 그렇다고 했지만 실제론 없었습니다. 하지만 계약한 Hyundai Elantra 대신 받은 Infinity 차는 트렁크가 좀 작은 점을 제외하고는 매우 좋은 차였습니다. 승차감도 좋고 여러가지 안전장치도 있고. 전반적으로 만족합니다.
“Vague specifications regarding how much luggage the car can accommodate”
About Budget:8.0/10
I specifically looked for cars that could carry a lot of luggage in the trunk, and the interface makes it very difficult to accurately assess how much luggage space one will receive. It's an important piece of information for traveling families. We ended up having to trade in the first car we received for a larger one, but ideally you could spare you customers the hassle.
About QEEQ:8.0/10
I specifically looked for cars that could carry a lot of luggage in the trunk, and the interface makes it very difficult to accurately assess how much luggage space one will receive. It's an important piece of information for traveling families. We ended up having to trade in the first car we received for a larger one, but ideally you could spare your customers the hassle. I'm not sure if the provision of that information is the responsibility of Budget or Qeeq.com.
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