CAR RENTAL REVIEWS ON EUROPCAR IN FRANKFURT

Waited in line for an hour, the car model I reserved wasn't available, and they gave me a Ford Focus without any explanation. I refused and said this wasn't the car I booked. They said I would need to wait at least another hour for my reserved model. In the end, after waiting another hour, they only provided an electric Mercedes. Charging and driving on the highway in Germany is not convenient.

El coche muy bien, además de ser un modelo superior al contratado. Gracias

Todo perfecto.

The car rental company wasn't very friendly and had many hidden charges.

In our home country, we took the same car with the same people and luggage to the airport, but the staff here insisted that the Mercedes C-class couldn't fit our luggage and asked us to pay for an upgrade to an Audi A4 wagon. Coincidentally, another customer nearby was also asked to upgrade. It seems the reviews about forced upgrades are true. We were in a hurry, so we had to upgrade. Fortunately, the A4 was a diesel car, as I hoped, and had only 3277 kilometers, almost brand new. When returning the car, the staff inspected it very carefully, noticing a tiny chip on the windshield caused by a small stone. Thankfully, we had full insurance. I checked the windshields of a few nearby cars and saw many such tiny chips; the company considers them as damage. I suggest getting full insurance when renting a car. Overall, the car was fine, but after driving 1000 kilometers, it indicated that it needed one liter of oil, quite similar to domestic Audi cars needing oil for long trips.

I reserved an EQA but it was unavailable. They offered two options: a free switch to Polestar 2 or an upgrade to EQB for an additional fee. I wanted to compare the cars first, but eventually had to pay extra. They provided a Shell charging card that couldn't be activated, so I had to go to the train station location to get a new one.

Europcar is really not great! They added extra charges without informing us and misled us into signing!

The overall service was straightforward; nothing particularly noteworthy.

Very convenient.

The car provided locally was very new, and there were no additional fees. Overall, very satisfied.

Very satisfied, got an upgrade to an E-class.

Europcar is a large company. On the day of pickup, there were quite a few people in line, but I got the car after waiting for about ten minutes.

Very satisfied

Very satisfied, they answer all questions.

They didn't give me a receipt after returning the car. Additionally, the car they provided was very old and consumed a lot of fuel. Their attitude was mediocre, and they didn't give detailed instructions on where to return the car. I had to search on the map myself. The description of the car's location was also very vague.

After returning the car with a full tank, Europecar still charged a refueling fee. Currently addressing this issue.

Very satisfied, convenient, and fast, no different from domestic services. The store is not far from the underground parking area, just a few minutes walk, and an elevator ride away. They didn’t have the Volkswagen T-Roc I reserved but gave me a Skoda with over 3,000 kilometers, not sure of the model, but it was very new. It had a rear view camera, radar, navigation, everything you could need. I felt it was better than the car I reserved. The power was also very good, and the key point is the fuel consumption is really low, averaging five liters per 100 kilometers.

Average

They won't give you the car even one minute before 7 AM, even though staff are already inside.

Chinese credit card can't be used, and they didn't help to resolve it.

This is my numerous time using Europcar. Not only are the cars new and high-performing, but the service attitude is also excellent.