CAR RENTAL REVIEWS ON EUROPCAR IN MUNICH

Randomly adding fees, outrageous.

Haven't received the exact charge processing result yet, can't comment. Convenient pickup and drop-off, good price.

No upselling, quick and simple process.

The company's office is along the main road, but there is another car rental company on the same road, so we initially went to the wrong place. The queue moved quickly, and the rental process was efficient with no extra insurance upsell. We picked up the keys and self-collected the car, which was an Audi A5. As a two-door car, the back seats were not easy to access, but it had built-in navigation which was very helpful. Overall, it was a great experience.

Very good

Very convenient and great!

Not bad, the car is very new.

Returning the car at the airport store was quite convenient. However, renting a car at the central train station store was a nightmare. It took us an hour to find the store, then after completing all the formalities, we needed another hidden parking lot to get the car, which took another hour to find. Additionally, we had to complain about this: although we got a free upgrade to a larger MPV due to car unavailability, the second day after a tire blowout and switching to a spare, we reached another store in Füssen only to switch to a compact SUV. 'This car or no car,' we were told. We booked a Touran to fit five people's luggage, so imagine three people and two large suitcases squeezing into the back seat for the rest of the trip! Unforgettable.

Picked up the car at Munich Airport; the service was terrible, with staff having poker faces as if we owed them money. Very inefficient. I booked a Touran, but they gave me a Kia, which was quite disappointing. The only consolation was that it was a new high-spec car with just over a thousand kilometers on it.

Poor service attitude. Some charges were not explained in advance. At Munich airport, we rented a Land Rover Discovery 4 but got an Audi Q3 instead. They claimed it was a free upgrade, and there were no other cars available. Abroad, we couldn't do much about it and had to endure. Complaining afterward was useless.

Poor service, charged in the wrong currency.

Pickup was very convenient, but returning the car was confusing. The drop-off location was inside a multi-story garage with no visible counter. We had a hard time finding an attendant to return the car, and the next day received a call saying the car wasn't returned. Seems like there was a communication mishap.

Staff will usually recommend you buy full insurance; it's a good way for them to earn money. It's up to you, of course. Full insurance provides safety in case of accidents, but for ten days it depends on your driving skills and your knowledge of the routes, rules, and your destinations. I didn't buy full insurance, just the standard one. The staff was helpless but said the compensation in case of an accident would be very different. I firmly refused.

The airport location is well-marked. When handling the paperwork, you'll receive a parking card with the parking spot number. Follow the number to find the car in the lot. To exit, just insert the card into the ticket machine.

Excellent service. They suggested a slightly bigger automatic car, and the cost did not increase much. It better suited our need for more space for both people and luggage.

Excellent

The airport location is easy to find, but the city navigation for the drop-off location is a bit confusing. However, I eventually found it.

After returning the car in Munich and boarding the train to Frankfurt, I realized that I hadn't returned the keys. I proactively called to ask if I should send them back via DHL from Frankfurt or return them to Europcar at Frankfurt Airport. After a while, the branch called back, insisting that I must come back immediately and take full responsibility for any consequences. I explained that I had an international flight connection and couldn't just jump off the train. They kept insisting that I return immediately or face huge fines.

It was okay, but the selection of car models is limited. There was no on-site confirmation when returning the car.

Excellent service