CAR RENTAL REVIEWS ON EUROPCAR IN MUNICH

Unjustified charges, no agreement signed and no explanation was given, yet they deducted my credit limit.

The attitude towards Chinese customers is very poor. They greet Western customers with smiles, but when it came to us, they had black faces, with a very perfunctory and impatient attitude. We had booked a Mercedes A-Class, but they gave us a Chevrolet instead, which had an empty tank and couldn't even start! It took more than an hour to resolve our rental issue; they kept delaying!

There was no problem with the agreed-upon full tank policy, but there was no gas station within 10 kilometers of the pickup location, making it impossible to refuel. This led to high refueling and service fees, which felt like a rip-off.

The service was excellent

Like: The best price among all apps And chat service was effective and helpful
Dislike: None

Europcar, service was okay. No major issues, but QEEQ was disappointing, no words to describe.

There weren't many people.

Not many people in line

The staff were very patient

Very spacious!!

The car was good. The guy who handled the return was very nice.

The front desk was very nice, and the car was new and clean.

The parking lot is separate from the store, which is slightly inconvenient. Not as good as Store No. 2.

Large company, many locations, lots of cars, counter service available.

The office of several car rental companies partnered with QEEQ is located on the second floor of the train station, directly opposite the train engine (the parking lot is shared as well). I arrived around 8:00 am, and there was no queue. The promised manual Mercedes A-Class was not available. I wondered where the famous German precision was. The customer service gave me two options: 1. BMW 1 Series for an additional €18, or 2. DS4 with no refund or extra charge. I was not satisfied with the options given, but I ultimately chose the manual DS4. I paid a €300 deposit and went to pick up the car myself. The customer service provided a small map, which was quite easy to follow even though I had to turn three streets and climb upstairs. Considering my poor English, I was quite proud of myself for finding the car. The car wasn't washed after the previous return but was fairly clean, probably due to Germany's good environment. Before returning the car, I filled it up with fuel, according to the contract, which stated no less than 98#. The gas station didn't have 98#, so I asked a local who happened to work for a car rental company. He said the manual in the glove box specified the required fuel type. I didn't understand it, so he directly told me to use E10. After refueling, I noted the pump number and paid at the counter. For the return, you need to drive into the parking lot from the back. I wasn't entirely sure but luckily met some friendly Africans who were returning their car and told me, 'Return? Back!' I actually understood them. Park the car in the slot to the left of the entrance, and the inspector will check it. You can leave after the inspection and get a printed confirmation of the return. I didn't request it, trusting the German people. Overall, I was satisfied with this rental experience. However, they didn't provide the specified car, and I was not satisfied with the solutions offered. The DS brand wasn't among the alternatives listed, so why was it given as an option?

An ABC said we arrived late and claimed our reserved model was unavailable. They wanted to charge us an extra 150 euros for an upgrade. Our English is poor, so we asked if they could speak Chinese. They said they couldn't, even though they were clearly communicating with peers in Chinese. In the end, we still got a Touran. We requested a receipt, but they said they couldn't provide one. Since we were in a rush to another city, we had no choice but to pay and take the car. It was a very unpleasant experience. PS: The store is on the second floor of the central train station, not too hard to find, but the pickup point takes some time.

Had to wait in line for an hour and a half to complete the process.

The attitude was cold and impatient.

Good

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