CAR RENTAL REVIEWS ON EUROPCAR IN BANGKOK

Picking up and returning the car was very convenient. The staff was friendly and the price was great.

It is easy to find the location of Europcar. The staff was nice.

When picking up the car at 8 AM, the staff arrived on time, processed everything quickly, and didn't ask for any additional charges.

The pickup location is hard to find.

The male staff member at the pickup was too old, didn't speak Chinese, and his English was poor. It took a long time and the experience was not good. The rental cost was around 9000 THB for six days, much more expensive than I expected. There's also a 5000 THB pre-authorization that I don't know when it will be refunded; if not, it's a scam. When returning the car, I drove from Bangkok to Don Mueang Airport, but it took more than an hour to reach their office from the airport. It was very confusing! There were no gas stations nearby, and with half a tank left, they charged me 800 THB for fuel. Plus, there was a small scratch on the door for which I was charged 1500 THB, which I accepted. Next time, I will try to choose a rental company located inside the airport.

Great service attitude, good English communication

Like: Good services the staff , good quality of car

Like: Staff were very polite and efficient. Booking on the internet was simple and fast
Dislike: Drop off was opposite Don Muan Airport and difficult to access. The car appeared to be an older or well used model with many scratches and dents.

The return instructions were unclear and didn't specify where to return the car.

Like: like your service

The car was very clean, a new vehicle with 14,000 kilometers, and the return process was very fast.

The main issue was that it was hard to find a gas station when returning the car, and the drop-off location was under an overpass, making it difficult to get there

The pickup service was disappointing, but the guy handling the drop-off was okay.

First of all, I booked a Toyota model. Upon arriving at the airport, they said due to a shortage of cars, they gave me a Nissan model. If I didn't want it, they would refund me, and the staff's attitude was not very friendly. Maybe because it was early in the morning when I picked up the car. Moreover, the car's exterior was dirty and had multiple scratches and dents. Additionally, the car had mechanical issues. It would stall when driving at very low speeds (it's an automatic car). When I returned the car, I waited for a very long time. I almost missed my flight home. Besides, they gave me the wrong receipt, someone else's. The signature was placed on a copy they initially gave me. Overall, I do not recommend this company's cars for other self-driving travelers.