CAR RENTAL REVIEWS ON EUROPCAR IN BANGKOK

Phone was not reachable, no one answered.

Like: Easy pick up and drop-off. Right at the terminal door.
Dislike: Car was a bit old with lots of small damage. Mechanically sound but not the best condition.

I ordered on the 8th and expected the car delivery at 21:00 on the 9th. Before placing the order, I called and specified door-to-door delivery. The customer service asked me to place the order online, so I paid the full amount of 514 RMB. I confirmed the delivery address twice while ordering. On the 9th, I landed and waited at the hotel until 21:00 without any contact. Then I called customer service, and they informed me:

Customer service handling was mediocre. There was no contingency plan for unexpected events like vehicle inoperability after an accident. Essentially, customers had to resolve issues on their own.

Like: Just return from my trip to Bangkok, i decided to rent a car and drivi g to Hua Hin. A nice, clean car with a good air con and entertainment. Easy to pickup and easy to dropoff at Suvarnabhumi airport with a easy to understand instructions.
Dislike: I just think that the car i got (toyota vios A/T) is consumtive on gas, meanwhile in my country (indonesia) vios is one of the most gas saver car.

Like: I would like to compliment the staff from eurovars at pick up for efficient service. And most importantly Tar from the amari eurocar service for going the extra mile to aid me in refuelling the car. He is professional and has good ethics.
Dislike: The drive to amari to drop off was very long as the roads outside dmk airport is quite confusing. Thus missing gas stations for top up.

Quick pick-up... Thorough inspection during return, closely checking the car inside and out... Fortunately, there were no damages... After completing the handover, I gave a small tip... The staff was very happy and even helped with the luggage... (My mistake, I should have given the tip earlier, haha... Everyone would have been happier~). The car was quite new with 7000 km mileage... I drove about 800 km... Performance, air conditioning, cleanliness, everything was great~~ Well-maintained~~~~

Okay

Average service, staff not very friendly

Like: nice

Very good service, excellent attitude. They came to pick me up as I was unfamiliar with the area, and even brought two people in case I had a lot of luggage!

Charged an extra 1000 THB without prior notice.

Easy to find, staff speak English, no communication barriers, good attitude, good car condition, very satisfied

The processing was relatively quick

Like: Nice driving outside Bangkok. Easy to move around.
Dislike: Driving in Bangkok is very confusing. GPS can't track the different level of road and highway.

Like: The trip was awesome, and we get a clean and new car. Awesome road trip.

Rented a car to Kanchanaburi. The service was really good, and the car pick-up time was only about 10 minutes - super fast!

Like: New Car

Not sure if there are any wrongful charges at the moment, so no comment for now.

Average