EUROPCAR CAR RENTAL REVIEWS IN THAILAND

The price of 200 RMB per day is the first time I got a car that has already driven 137,000 kilometers! The condition of the car was terrible. On the highway, it couldn't accelerate to 80 km/h, and with the air conditioner on, it couldn't speed up at all. On the slightly uphill road to Patong, it couldn't go over 20 km/h! A long line of cars was stuck behind, which was very embarrassing and dangerous as the slow speed forced the cars behind to keep changing lanes and overtake. Additionally, because this car was very old, even after refueling to full before returning it, the fuel gauge only showed less than two-thirds full. The nearest gas station to the airport return point was less than 1.8 km away but it took a long time to communicate with the staff. Although they believed the fuel was full after verifying the receipt and refueling time, this situation undeniably caused me trouble! Moreover, the staff at the rental company was not very capable. I arrived at the rental office at around 11 PM and spent 20 minutes waiting. They couldn't find my order even after checking my passport in the system. Then, another employee suddenly found my printed order with my name on it on the desk, right in front of them! Overall, this car rental experience was extremely poor!

Satisfied

Excellent

予想以上に傷だらけの古い車だった。 日本語堪能な現地スタッフのサポートあり安心。

保険価格が当初提示より最終金額が高くなっていた。 保険が別途保険会社と直接契約がわかりにくかった。わかっていれば入らなかった。

Satisfied

The car provided was different from the one booked, with scratches on the body and damaged wheel covers. They said there were no other cars available when I asked for a replacement. The engine was powerless on uphill turns. It was a bad car rental experience.

カウンターは、到着ロビーの近くにあり、しかも２４時間営業で大変便利です。カウンターから車の駐車場もExit 8の前にあり至近距離にある。スタッフの対応は普通であるが手際よく対応していた。車が１３万キロ走行したもので、特に故障はなかったが、外装には所々に傷が見られた。車内の清掃は、車が古いせいかあまり清潔には見えなかったが、不満はない。車のトランクにはすべてのスーツケース（大型２、中型１、小型１）が収まるほど広く、後部座席にも十分な余裕があるほど広かった。飛行機の発着時間に対して２４時間営業は大変重宝であるので、今後もこの会社を利用することになるであろうと思われる。

予約プラットフォームはきわめて使いやすい。今後も利用したい。

Very satisfied

It's acceptable.

Car pick up was smooth. Car condition was good. Car performance was not good. Air conditioning was not working properly. Car pickup was low . On hilly upslope roads car had no energy .

Smooth booking process

Satisfied, the car was in good condition

The attitude was extremely bad. The gear shift cable of the first car broke, so we switched to another one. We asked them to transfer the car charger and charging cable to the second car, but then it went missing. Contacted customer service and they just gave excuses without solving the problem. They even hung up the phone.

Extremely poor attitude. The gear shift indicator of the first car fell off, so I switched to another one. I asked them to move the car charger and cable to the replacement car, but they got lost. When I contacted customer service, they just beat around the bush and didn't solve the problem. They even hung up the phone.

Great service attitude

Not bad.

The order did not match the reservation made on the rental site, not sure if it's a discrepancy between the rental platform and the car rental company.

Every panel except the roof was either scratched, dented, scraped or chipped. We did not add any damage to the vehicle! Europcar should not rent out vehicles in this condition. Mileage was over 105000km on pick up Seats were very uncomfortable, but the cars economy was good.

QEEQ. COM did a perfect job, no complaints about QEEQ at all.

Very satisfied

Very good. After getting off at Phuket airport arrivals, I immediately saw the store. After signing the paperwork, someone took me to see the car.

The car provided to us was damaged but still we accepted it since we were in hurry, and I even made video of it, later on while returning they charged me for the damages which I didn't do and deducted from the deposit. Staff was terrible and she even lied to their supervisor right in front of us that I damaged the car. They charged extra as a service charge as well which was nowhere mentioned.