The whole process was easy and straightforward, however, they did offer me the upgraded Super Collision Damage Waiver which meant I had no responsibility for any damage to the car and no excess, but then I still had to pay £225 deposit which I didn't understand. I'm still waiting for this amount to be returned.
About QEEQ:10.0/10
Very good, except the only email I got was titled 'confirmation of you booking cancellation' fortunately EuropCar had all the details.
When picking up the car, the address search directed us to another location near the airport branch, but the staff delivered the car to us without any extra charges. They didn't aggressively sell insurance and were very friendly and considerate!
Car was not as advertised, no rear seat belts and no air con, no alternative cars to hire, a bench seat instead of rear seats, arrived to find I would be driving in Thailand while people and children in rear of car would not be wearing seat belts
About QEEQ:7.0/10
After telling easyrentcars about their been no rear seat belts in the vehicle, easy rent cars are happy to carry on selling this vehicle available to families from all over the world because it is not compulsory by law to wear seat belts in the rear, so keep clear if you value the life of your children or passengers sat in the rear
They require a credit card deposit of 9000, which is absolutely unreasonable. Plus, it takes 30 days after returning the car to get the deposit back. Unbelievable!
Almost no Chinese service. Delaying return or extending one more day was difficult to communicate, and we had to follow the store's rules, which were expensive. The car's condition was acceptable.
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