car was old model(toyota vios) and worn, the tyres looks bit worn but still drivable i guess. there was some screeching sounds during braking and turning. at low speed, can hear some transmission noises. the staffs were pretty efficient though, during checking of the car during pick up was honest about the existing damages and fuel level.
About QEEQ:10.0/10
the platform was pretty ok. easy to see and compare the listings.
It was easy to find the counter.
Staff was so quick in explaining conditions of renting that sometimes it was hard to remember all.
He gave us everything , explained rules, we signed and while I was making pictures of car he ran away . I think staff need to give a little more time for customer to look through the car.
Also the fuel that was already in tank, was poor quality, because it ran out much faster than it supposed to
After we got 91 we had a chance to compare.
About QEEQ:9.0/10
Easy to use.
I even had to contact customer service, they also helped.
Sometimes there was misunderstanding in the list of driver's documents. Somewhere it was told that only driver's licence is needed then I received email where it was said that driver's permit is needed ( that's why I had to contact support service and then make a call to a renting company to make sure).
You need to walk from the international to the domestic terminal at the airport, then walk out to the parking lot. The pickup area is outside without any signs. I had to ask several times to find it.
We arrived closed to midnight and we have to wait for at least 15 to 20 mins before the staff turned up and when finalized with the booking, almost closed to 0030 the Christmas Eve. Other than slow pick up of the car, others seen alright. The drop off was quick and easy, as it save me lots of time for my flight check in.
“The overall car rental experience is customer friendly, quick process to pick and return the car.”
About Europcar:10.0/10
The condition and clean of car is quite good. The assistant's service attitude is quite friendly as well. She treated my family with 4 bottle of cool water. It feel great after long journey. It did not wait long time to get the car.
About QEEQ:10.0/10
The website is quite convenient to rent a car. It is also clear described the car provider. It is a very important message for customers.
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