CAR RENTAL REVIEWS ON HERTZ IN FRANKFURT

There weren't many people at the store, so we were helped immediately. The only issue was that they gave us the keys and told us the parking spot number, so we had to find the car ourselves, which took us a while.

1. The flight arrived early and there was no delay with the luggage. We arrived at the Hertz counter 40 minutes earlier than the scheduled pickup time, but the staff refused to process the pickup. If we use the car for only three hours on the last day but still have to pay for a full day, why can't we pick it up early? 2. We didn't get the car because we only had an international driver's license without the original license. I've rented long term from Hertz's official website for the past four years with just an international driver's license for trips over four weeks each time. This year, renting through Zuzuche, the counter refused to give us the car and even denied a refund. Moving forward, we will blacklist both your company and Hertz.

Very poor attitude

Pickup and return were very convenient. It took a while to find a place to refuel at the airport, but everything else was great.

We were promised a 7-seater MPV, but got a 7-seater SUV instead. With the third row of seats up, we couldn't fit any luggage. They helplessly said there were no other cars available, not Hertz's fault.

Not very attentive to Chinese customers!

Extremely satisfied with the rental experience. Looking forward to the next time.

High efficiency, attentive service, helped with luggage adjustment.

Service experience

I arrived earlier than my scheduled pick-up time. First, I was told my reserved car would be available at 8 PM. They tried to sell me insurance, which I declined. Then, they said I would need to wait four hours for my car. They suggested I rent a Nissan Qashqai for an additional 60 euros per day, which I also declined. They then told me my reserved Volvo V40 was not available and suggested we would sort it out later. After multiple refusals and hesitations to pay extra, I left, hearing mocking laughter behind me. The person handling my case was a woman possibly named Stian. At 8 PM, when I returned, she was not present at the counter, and other staff refused to assist me, saying she had blocked my rental information. Two men with very unfriendly attitudes informed me about this. The woman showed up late, saying it was my fault and I shouldn't blame her. She then gave me a Ford Fiesta, a much smaller car than the Volvo V40 I had booked, which should be comparable to at least a VW Golf or a Ford Focus. Their attitude was terrible and mocking.

Very good rental company. The car was very new.

When picking up the car, I was informed that it hadn't been returned yet, so we had to wait around 2 hours.

Quite good

Great

The booking was confirmed, but there were no cars available upon arrival.

The booked BMW 3 Series was unavailable and downgraded to a Peugeot 308 with five seats. The staff initially had a poor attitude and tried to make me accept the downgrade by offering a half-tank fuel return. Later, after contacting Rentalcars.com customer service, Hertz finally admitted the downgrade. Currently waiting for after-sales compensation.

Due to a security incident at Frankfurt Airport, the entire airport was closed, causing the flight to be delayed. Upon picking up the car, I was informed that the booked and prepaid car had been rented out. Only one similar model was left, which required an additional payment of 5000 yuan for an upgrade. Communication with customer service was unsuccessful, and I had to pay extra to get the car.

Very good

I've always rented from HERTZ, and generally, there are no issues. I've encountered both enthusiastic and average staff, and I've never had to wait in line.

I asked for a diesel version, but they gave me a Volvo XC60 instead. The space is ample, and it easily fits three 26-inch suitcases with room to spare.