HERTZ CAR RENTAL REVIEWS IN SWITZERLAND

Hertz is a big, reliable company. The car pickup and return process was very quick.

It was okay.

Extremely satisfied

The vehicle was very new and in good condition, service was quick. However, there were no BMW 3 Series cars available in the group we booked, and the station wagon's trunk was relatively small.

It's okay

Good

Overall, very good!

Big company, well-organized. They have the cheapest rental rates for child safety seats!

The location is in the parking building at Zurich Airport, making pickup and drop-off very easy. I booked a MONDEO, but got a new Subaru Outback with only 450 kilometers.

Simple procedures

Very good

Overall okay

The car wasn't there when I arrived, waited a long time, no upgrades were made, and there was no Chinese navigation.

The front desk staff was very polite and patient.

It was okay, going to the airport, to get the car, and then finding the car was a bit troublesome, took quite a while.

The on-site service at the pickup point was great. When we found the vehicle did not meet our needs, they replaced it for free after communication.

The staff at the store were very enthusiastic, but making us wait on-site for two hours until the scheduled pickup time was really frustrating.

We arrived early to try picking up the car. Initially, they told us there were no cars available and asked us to come back at the scheduled time. Later, they informed us that a car was available, and we managed to get it about an hour early. The return time remained the same as in the original booking. We found out later that this extra hour was crucial; otherwise, we would have been charged for an entire extra day! Also, the booked model was not available, so they upgraded us to a different, brand new car with a navigation system.

There was no promised Chinese navigation system. It was my first time driving this type of vehicle, and the staff assumed I understood everything, but their explanation was not detailed enough.

Quick pick-up and return, charged a pre-authorization of 199 CHF, and an additional 99 CHF for an extra driver. The second day of renting, driving from Zurich to Milan, my luggage was stolen from the trunk. Overall experience was bad, especially since I had locked the car, but the items were still stolen without breaking the windows. Very puzzled.