The vehicle was very new and in good condition, service was quick. However, there were no BMW 3 Series cars available in the group we booked, and the station wagon's trunk was relatively small.
The staff's service attitude was excellent and very patient, thumbs up! However, when I picked up the car, I found the cleanliness of the vehicle to be quite poor, much worse than Sixt. There was a lot of dust around the windows, dirt in the central storage compartment, and a thick, curly hair stuck in the cigarette lighter. That was quite gross!
Generally satisfied, but the vehicle provided was different from what we reserved. We booked a Ford MPV with 7 seats, but got a Mercedes Vito with 9 seats. It was much larger and no reason was given. We didn't bother asking when we saw the car.
Hertz's service in Switzerland has always been good. The only downside was that the car window got smashed when parked on the street in Montreux the next day. When we drove to Lausanne to change cars, there was no equivalent model available, and no discount was explained at that time. We had to send an email after the fact to find out how much cheaper it would be. Additionally, in the rush to swap the car (with broken windows and glass everywhere inside), we didn't fill up the gas tank. We had only used a quarter of the gas, but they charged nearly a full tank when settling the bill, which was quite unreasonable given the circumstances.
The service was very attentive and nice, but I was very dissatisfied with the car model! I booked a Volvo V40, but ended up with a Hyundai i30 at the same price! When I asked the store, they just said it's the same price and class, no exchange allowed.
Great service attitude. They provided a slightly larger car than what I originally booked. The car was new, with only 1500 miles, and was in excellent condition, equipped with GPS. It was a satisfying car rental experience.
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