SICILY BY CAR CAR RENTAL REVIEWS

They refused to let me pick up the car, saying my documents were invalid. However, the same documents were accepted by the company next door, and in France as well. When I mentioned this, they were even less willing to accommodate me, saying this is Italy. But the problem is, the neighboring Italian Avis accepted the same documents.

Not far from the train station, a bit hard to find, but most rental companies are nearby.

The staff's Italian-English is indeed hard to understand, but fortunately, I was already familiar with the car rental process beforehand. Compared to other major car rental companies, this store had fewer customers, so the waiting time was shorter.

Positive Review

The location is excellent; it's actually the first one. I booked the cheapest manual car group, and they gave me a Mercedes Smart 4-door with a panoramic sunroof. It looks so cute and beautiful! It's a new car with only 7100 kilometers, very easy to drive and fuel-efficient. Great experience!!! The Italian lady who processed my order tried to sell me window and tire insurance as usual. Initially, I didn't understand because I had opted for comprehensive insurance with zero excess. As an experienced driver, I am confident in Italian security, so I didn't buy it. It wasn't expensive, about 58 euros, so it didn't really matter since my hotel had parking. When returning the car, they check it as usual. I was very careful, and Italy is quite orderly without any dangerous maneuvers, making the drive enjoyable! Renting a car for a self-driving tour in Italy was really enjoyable. At Milan Airport, the car rental company's office is on the first floor below the arrival hall, following the arrows. After completing the paperwork, they give you the key to pick up the car from the parking lot. The car was very clean. When returning, follow the signs for car hire, which are very clear. Slow down a bit to see them and follow the directions to Parking Lot B. Park in the same spot where you picked up the car, then walk a few steps to their office. The return process only takes about 5 minutes. I had bought a lot of mineral water that I didn't finish and left it for the rental company. The staff was very pleased. A small gift can be nice sometimes. This time, I was always careful to avoid illegal parking in Italy, and speeding was my only concern since everyone drives fast. However, driving at the speed limit might hinder other cars. If there were no violations, the trip would be perfect! They held a 400-euro deposit. It didn't seem like a pre-authorization because it wasn't released even after returning the car. I'll wait for up to a month to see if it's refunded. If not, I'll have to contact QEEQ customer service. Overall, this company is reliable for renting a car. Very professional!

Huge five-star review for Sicily by Car!!! The staff are very attentive and even upgraded us to an Audi A1 for free. The car was very new, with just over 8000 kilometers. We bought full insurance, and despite many scratches from our road trip, we weren't charged a penny! A hundred thousand thanks! The car pick-up spot is on the underground level 1 of Terminal 1 at the airport. Make sure to pay attention to whether you should go downstairs from the parking garage or the car rental office, as we went around in circles and wasted some time.

Overall, it's pretty good.

Convenient car rental and quick return, what could be more important?

The vehicle was in good condition, staff were very friendly, and the pickup and drop-off locations were quite convenient. Overall, very satisfied! Highly recommended!

The car model I wanted was not available. The car provided had nearly 80,000 kilometers on it. The fuel gauge did not show full even after refueling in the return area, always missing one bar. It felt like the gauge was manipulated. When returning the car, they said the tank was not full and wanted to charge nearly 50 euros. After lengthy negotiations and inspections confirming it was full, I still found extra charges on my bill after returning home. Not sure why, but I'm not going to bother. I won't choose this rental company next time!!!

The provided car had engine oil problems and a warning light turned on. The low beams didn't work at all. I had to fix it myself. Also, the windshield washer reservoir was leaking; it emptied quickly after refilling. Compared to Hertz, the car's condition was much worse.

Very good!

The service was normal and the procedures were relatively convenient. There was no aggressive upselling. When returning the car, they just took a quick look. The location was fairly easy to find.

The storefront was very small, it took me a long time to find it on Google Satellite.

The staff was quite efficient, and the process was completed without much delay. Both picking up and returning the car were very simple. Since I was unfamiliar with the model I picked up, I asked the staff for help, and they patiently explained it to me.

A very unsatisfactory rental experience. Nothing was clearly explained when we rented the car, which resulted in us spending nearly two thousand yuan renting the car for two days. Besides the rental fee, we were charged an additional 600 yuan when returning the car. This included full insurance and parking fees for returning early. What's more frustrating is that even though we confirmed a full tank when returning, the next day at the office, they claimed the tank was not full and charged us about 15 euros for gas plus a 20 euro service fee! And they didn't provide any receipt for the refueling. I will never rent from this company again!

Very reliable, I bought full insurance.

The Sicily By Car counter at Milan Malpensa Airport is not independent; it shares the space with many other companies, but it's easy to find. Once you reach the car rental area, it's on the left. Initially, I rented a Peugeot 307, but at pickup, they upgraded me to an Audi A3, which had only 7000 kilometers on it—what a pleasant surprise! Finding the pickup point was a bit tricky; once you enter the parking area, it's mostly dominated by major rental companies like Hertz. The Sicily By Car parking spot is further inside. Returning the car was very convenient; you don't need to wash it. Just park it in the designated spot, and a staff member will check it. Overall, it was an excellent experience!

The car was in great condition, I even got a new car; however, the service at the store wasn't very friendly. When I returned the car, it wasn't with a full tank of gas, so the charges were significantly higher. They didn't provide a detailed breakdown of the costs. Because they were in a hurry to close and we were in a rush, we had to quickly pay and leave.

The car exceeded expectations; it was relatively new, high-end, and comfortable. However, finding the car rental counter at Rome Central Station was difficult. Note that it is located on the left side of the station facing the front, in section 24 where all the car rental counters are lined up.