HAWK CAR RENTAL REVIEWS IN MALAYSIA

didnt get the car as indicated but got an older conditioned car instead.

1 have to pay RM180.00 cos I pick the car after 1000pm ,(1010pm) 10 miniutes late, cos my flight delayed from Doha, Qatar to KLIA. Counter close and they came from KLIA2, so they charged me for overtime RM180.00, more expensive then car rent. Others, Hawk car very good and big size. I hope overtime charge cos of flght delayed not so expensive n more then car rent. Tqvm

Great and Easy

The whole pick up process is slow. I was wondering if they can speed up the process by requesting for details online first and cut down on manual paperwork. Be prepared to wait at least 30 minutes for the whole paperwork to be completed. We chosen the option for car seat for our little girl at 3 years old. They did not want to install the car seat and expect the customer to install themselves. I am not the owner of the car seat and hence this again slows down the process of collecting the car of trying to figure out how the car seat works. The car seat looks old too and don't look clean. I opted for Nissan Almera but got a Proton Persona which they mention as equivalent. So do beware if you are expecting an imported car but got a local car. Nissan is surely more stable and comfortable to me.

They could include options such as car seats in the total price.

Hawk is very accommodating in arranging the allowing me to leave the car at my hotel upon check out.

Average

Staffs are very accommodating and English language is easy to understand

Very easy to book

The car is excellent and service provided by hawk is excellent.. Condition of the car new, safe & clean.. Definitely will rent with hawk again..

Booking fast and easy..

Great service

Wehot free upgrade with car condition really good. We got upgrade from Alza to Honda BRV due to no stock on Alza

Easy to rent a car as like the website name and the price really competitive. No hidden charge.

The customer service is average.

Waited for a while during pick up as the counter is empty, the staff shares that my booking in their list was at 12pm but I stated 1130am and provide my flight detail. They are also unaware of my request for a child seat. So if the pick up is on time and with the childseat attached, it will be prefect.

Overall booking is smooth and received confirmation the next day.

Great Service

Great and Easy

Easy to find the counter as it located in terminal. Speedy pick up and drop off process, less than 10 minutes. Book for honda city but upgraded to new Honda civic without additional charge. Car condition is new but abit dusty inside, overall good performance.

The car mileage is over 250K KM.

After arriving at the store, there were no staff members; I waited for an hour to pick up the car. They didn't provide any information about the highway; you need to buy a card in advance as it’s all card payment except for the far-left lane which has manual service. Additionally, the car had problems within two days. The air conditioning broke down at 34-35℃, and we were extremely hot without it! Contacting the company for a car exchange was very inconvenient—either no one answered the phone or they repeatedly needed to verify details like name, car number, and even asked for the car model?! It took a few hours to finally find a nearby branch through online research and get a replacement car. The new car was fine.

Car is brand new but have smoking smell,counter pick up staff is friendly , return car method also easy n fast at Penang airport.

تم اعطائي سياره بديله وهو ترقيه ممتازه

The staff was very helpful.

Les lieux de retrait ou de restitution sont situés dans des sous sols de bureau sans aucune indication. Plus d une heure à l aller pour trouver le lieux de récupération alors que nous étions évidemment munis d un GPS. Au retour plus de 2h pour le trouver et personne sur place.. Attente de 20 minutes supplémentaires pour que quelqu un arrive nonchalamment et sans excuse. La voiture était abîmé notamment un impact sur le pare brise. Nous avons craint pendant tout le séjour que celui ci fissure. Enfin on a nous réclame notre numéro de carte bleu complet ce qui est très inquiétant et pas normal. Bref je ne recommanderai pas et je ne suis pas sûre de refaire appel à votre compagnie.

Have been using Hawk many times previously. Local car rental company with new cars and excellent value.

Easy to use. Cheaper than the car rental company!