B-RENT CAR RENTAL REVIEWS

The location was easy to find and there were no lines, which was acceptable. However, my English is not good so I bought the super insurance on Zuzuche and had already paid for it. When we arrived, they handed us a paper and spoke quickly, so the three of us thought it was just the deposit and signed. Later, they gave us another paper indicating the deposit. I immediately called customer service, but the rental company's attitude was very bad, and they said they couldn't refund. They also explained that they don't recognize insurance purchased online.

For some reason, the Range Rover I booked was not available and was replaced with a Jaguar sedan. There was no prior notification. I'm not sure if it was an issue with QEEQ or b-rent.

The waiting time was extremely long. I arrived an hour and a half early, but after going through the paperwork, they told me to come back at 10. Even then, I had to wait a long time.

Dislike: Clearly policy of insurance

There were many customers waiting at the store, but only two employees handling the transactions. Everyone started getting impatient. When we were finally being attended to, the staff kept trying to sell us their insurance, claiming we could get a better car if we bought it. We politely declined, stating we had already purchased full coverage from another platform, but they kept insisting we buy their 19-euro roadside assistance insurance. After we refused again, the staff member rolled his eyes and slammed the car keys onto the desk. We were all shocked. Another Chinese customer being served at the same time went through the same process, but with slightly better attitude from the staff.

Average

Very slow and the insurance has issues.

Fine, just a bit understaffed

Waited in line for 2 hours with only a few people ahead, and was fined for late pickup.

Beware, B-Rent is a scam! I usually buy the Super Collision Damage Waiver on the QEEQ website, so every time I only get basic insurance from the rental company and additionally purchase the Super CDW. This time was no different. After waiting in line for over an hour (with only three people ahead of me), my turn finally came. Just like the previous three customers, the staff told me that if I bought their insurance, I wouldn't need to pay a total of 3150 euros (900 for collision, 1500 for theft, and 750 for another deposit) in a credit card pre-authorization. Since I already bought the insurance from QEEQ, I chose to leave the deposit. Again, just like the previous customers, the staff asked me if I had another credit card after trying my card and claiming the payment failed. Why do I say it's a scam? First, I received an email from my bank the night before, confirming I had a much higher available limit than 3150 euros, so the staff's speculation didn't make sense. Secondly, the card used for this payment must be the driver's own, not an additional driver's, and they don't accept cash. Thirdly, isn't it too much of a coincidence that all customers' credit cards failed? If the credit card had insufficient funds, would a customer agree to this kind of deposit? (Note: Usually, deposits for other companies are only a few hundred euros. B-Rent split the deposits into three charges, failing after the first 900 euros.) Since I couldn't process the deposit, I had to buy the insurance recommended by the company, plus a 450 euro pre-authorization. For four days, the cheapest insurance was 70 euros. My four-day rental cost, plus QEEQ's Super CDW, was around 800 RMB, and this additional insurance cost more than 500 RMB. Although I knew the company was scamming me, there was no way to complain. They simply said, 'Your card has issues, transaction failed.' Even though I mentioned having insurance from QEEQ, the company insisted that the claim process required deducting from my credit card first and then seeking reimbursement from QEEQ. The company had to ensure my card could cover the cost. So, the moral is, when prices are similar, choose a major rental company. If there's a big price difference, you could risk these smaller companies but don't buy QEEQ's Super CDW! Alternatively, prepare a few credit cards under the driver's name and hope for the best.

I had purchased relevant vehicle insurance when placing the order. The Rome counter did not accept my driver’s license translation certified by the Italian Embassy and forced me to buy an additional 200 euros of full insurance or else they wouldn’t give me the car. The process was slow and seriously affected my itinerary.

They scam you with extra insurance. Even though I already bought insurance, they sneakily add another one in the terms without informing you. Once you sign, you're stuck with the extra charge.

The store is so small that it can only accommodate 2 people; others have to wait outside. The staff's English is terrible and they are rude, especially towards people of Asian descent, with a very arrogant attitude!

The insurance requirements are very strict. If you don't buy insurance there, the pre-authorized deposit will be very high.

The service was quite satisfactory

Even though I bought full insurance through the car rental platform, the rental company charged me €226 for insurance, claiming they hadn't received the payment. The staff initially told me it was a rental fee, but the receipt listed various insurance charges.

Extremely slow and nitpicky. Everything had to be perfect. The contract was not in English, and the return location was unclear, we had to search several places and almost missed our flight.

I had an appointment at 8 AM but wasn’t able to get the car until 9 AM. I called but no one answered. When I finally got through, they told me they start working at 9 AM. Why show an 8 AM pickup time if you only start working at 9 AM? The rental office is at least 5 kilometers from the airport, and there's only one staff member. Worst car rental experience ever. When I arrived, the staff was arguing with a Middle Eastern customer who booked a Mercedes but was given a Toyota, claiming it was the same category. Do they think everyone is stupid? Another customer was arguing too. I felt very unsafe; I’ll always remember this extremely unpleasant car rental experience. They also tried to scam me in various ways. I paid 10,000 RMB on Zuzuche and then an additional 4,000 RMB for insurance on-site. Even if you buy full insurance on Zuzuche, it’s useless; they won’t give you the car without purchasing their insurance. If you want to get beaten up, scammed, and have your life threatened, choose this rental company. If not, switch as soon as possible.

The wait time for returning the car was a bit long.

Quick to check in and out at the counter.