CAR RENTAL REVIEWS ON CENTAURO IN MADRID

Fueron muy amables. Les comenté que iba a llevar una silla de ruedas y me dieron un coche de categoría superior sin pagar más

Fue muy sencillo hacer la reserva

The Centauro Star should have more control o ver 3rd party contracts. Especially if the customer has made an error which has a simple solution by amending the contract

The staff was good and very helpful in the counter and drop off. My only two "remark' are that I booked a Renault Megane and equivalent. And, I have a Fiat Tipo that I do not think it is at the same level. the second one is that one of the shuttle drivers did help us with the luggage. We have not only to load the suitcases in the van, but also to open and close the back door to do it....

Long waits for checkin. Chaotic checkin and checkout procedures. Charged more than my agreement stated (multiple extra deposits). Long ride to-from airport, and shuttle service limited. Overall, the hassle was not worth the savings.

80 points; Information exchange between Centauro and QEEQ wasn't smooth. Originally booked for returning the car at a different location, but on-site they suggested returning it at the same place. Later, QEEQ informed me that according to the terms and conditions, the fee for returning the car at a different location cannot be refunded. Everything else was fine.

El personal del hotel donde tienen las oficinas fueron muy amables como uno de sus conductores que nos hizo traslado del aeropuerto allí un chico Argentino atención del 10 gracias

Dreadful drop off. no parking, big queue.

The car is new, but the location is very far from the airport. Shuttles run every half hour, making it inconvenient for those in a hurry.

Good

All the services were excellent.

The process was perfect.

Generally satisfied, but the process was a bit slow.

They didn't provide a car without damages and gave me one full of defects. I meticulously checked and found over ten unlisted damages. If I hadn't checked, I would have been charged for them.