FRANKFURT AIRPORT CAR RENTAL REVIEWS

Got a free upgrade to a brand new car with just over 2000 kilometers.

Very satisfied

The car rental company wasn't very friendly and had many hidden charges.

The service was fair, but the car's condition wasn't good. The radar was broken and kept beeping.

Some staff lack a strong sense of service and do not consider the customer's feelings. The reserved car model was unavailable at pickup, and the staff seemed indifferent, which was frustrating. However, the service was much better when returning the car after 4 days. It seems there's quite a difference between individuals.

Some staff have poor service awareness and do not take customer feelings into account. The reserved car model was not available at pickup, and the staff seemed indifferent, which was frustrating. However, when I returned the car four days later, the staff was very cooperative. The difference between people is significant.

Europcar is really not great! They added extra charges without informing us and misled us into signing!

Pretty good

Overall service was satisfactory, but there were attempts to upsell car upgrades and insurance.

When I arrived at the T1 store, there were no cars available. They said they didn't know how long I'd have to wait because they didn't have drivers to bring the cars from the parking lot. Then they told me to take a bus to the T2 store to pick up the car.

Very good, quick process

Very good

Very satisfied

Very satisfied

Overall service was excellent! The biggest issue was the language barrier, but I had a translator device. The staff was very patient.

The location is not clear I spent a lot of time to reach to their office even after asking information staff

Very satisfied

Waited in line for 2 hours only to be told there were no cars left, so I had to switch to a manual.

Very satisfied, convenient, and fast, no different from domestic services. The store is not far from the underground parking area, just a few minutes walk, and an elevator ride away. They didn’t have the Volkswagen T-Roc I reserved but gave me a Skoda with over 3,000 kilometers, not sure of the model, but it was very new. It had a rear view camera, radar, navigation, everything you could need. I felt it was better than the car I reserved. The power was also very good, and the key point is the fuel consumption is really low, averaging five liters per 100 kilometers.

They won't give you the car even one minute before 7 AM, even though staff are already inside.