FRANKFURT CAR RENTAL REVIEWS

Forced upgrade, unhappy

They forced us to upgrade the vehicle and overcharged us! How is an Audi A4 an upgrade from a Mercedes B? Ridiculous!

They are very pushy in selling you a second car, which is dishonest behavior.

The store was easy to find, but they only handed me the documents and the keys and did not accompany me to get the car!

Satisfied

Excellent

Very good.

Pretty good

Należy tutaj wyeksponować fakt bardzo złej i niezgodnej lokalizacji punktu odboioru samochodu podawanej we wskazówkach zawartych na umowie. Zły, noeprecyzyjny opis lokalizacji biura na terminalu a załączona mapka wprowadza w błąd. Chodzi o lokaliza ję na terminalu. Lokalizacja odbioru samochodu, czas otwarcia biura we Frankfurcie nad Odrą nieprzychylny dla klienta. Parkowanie samochody po jego odstawieniu i oddanie kluczyków na sga ji benzynowej odległej o 5 km to jakaś ogromna pomyłka. Tymbardziej, że odbywa się to tylko do godz. 21.00 A co z oddaniem samochodu po tym czasie? Ja musiałem czekać do rana na otwarcie biura. To wiązało się z koniecznością nocowania w hotelu i opóźnieniem mojej dalszej podróży. To wymaga koniecznej poprawy a ja osoboście jestem bardzo niezadowolony z takiego obrotu spraw.

Very satisfied

The car model provided is never the one I reserved. I booked an A3 and got an Opel, which was really hard to drive.

The car was good but I wanted to change the name and the address of the invoice and Enterprise didn‘t want to help me with that.

Very supportive

The 2 agents I dealt with at the counter were extremely helpful and courteous. I was even given an upgrade to a much larger and newer vehicle for a very small up charge fee. I loved the vehicle and I had no issues with the rental company.

I love the Easyrentcars app!

Great car, quick pick up and drop off! Very satisfied

Easy booking through the website

Arrendé un auto Mercedez Benz y me entregaron un Renault. Creo que hay mucha diferencia entre los dos autos.

Arrendé un auto mercedez Benz y me entregaron un Renault.

Average

When I arrived in the morning, the store hadn't opened yet. I was the first in line and got everything done in less than three minutes.

Good

Perfect

Overall service was okay, but there was a tire burst and had to exchange the car. The roadside assistance was very slow, and a model worth thousands was taken by the staff from the car. It wasn't placed in lost and found even though it was just a few hours. Sigh.

I was extremely satisfied with pre-booking and return dealing with Toufik El Kadaoui who was very professional and helpful answering all my questions and helping with the whole rental process (long term rental)