CHRISTCHURCH CAR RENTAL REVIEWS

Very satisfied, friendly service.

Overall very good, including the car condition. The only improvement needed is that the store phone is a voice call system that's hard to communicate with. Also, they charged a road usage fee, and my email inquiry to their sales team received no response.

Convenient and fast pickup and return, airport shuttle service.

Satisfied

Very satisfied

Excellent experience, great value for money and very helpful staff. I would highly recommend this company and will definitely use them again

Received a free upgrade to a Toyota hybrid. The car was in great condition, had enough power, and was easy to handle. Very satisfied.

Very satisfied, picking up and returning the car was very convenient and quick.

Very satisfied

Very satisfied!

Very good

Satisfied

The service was terrible, and they charged arbitrary fees. There was no mention of these charges before renting or upon arrival at the store. They demanded additional fees for adding a driver and charged a roadside assistance fee even though we declined their insurance because we already had coverage. They just handed over an app for signing without explaining the contract details, leaving out crucial information knowing that our English wasn't perfect.

This is my first time encountering an in-store payment method. There was a discrepancy between the actual payment and the contract amount. The car rental company seemed dissatisfied with QEEQ, but the staff was helpful in resolving the issue. The car was in good condition, which is commendable for a 29-day rental period.

Overall very convenient

Excellent service, have rented cars through QEEQ multiple times for international trips.

This is the first time renting a car from Tianyi. I rented from their company in Auckland and had a great experience, so I also rented from their company in Christchurch. Both experiences were excellent.

The car was quite old, and there was a lot of noise while driving. However, the pickup and drop-off services were excellent.

Car was pretty old, with 160,000 miles on it. All four tyres were low and had to be pumped up. The paint on the hood and roof was mostly worn off. Mechanically it was fine. Car was advertised as a "6-person minivan" -- but it was far smaller than I had expected. I would call it a station wagon, not a minivan at all. I talked with BRC about exchanging it, and they were not interested. They only offered to have me pay 3x as much for a full-size van. They would not allow me to return the car early so I could rent from elsewhere.

Because rental was pre-paid, BRC would not change my reservation.

Very good car experience, good condition,I booked a gasoline Alphard, and the store gave me a free upgrade to the hybrid Alphard. It’s really great！ the car is very new! The interior of the car is so clean it’s unbelievable! Friendly service staff, very enthusiastic and professional. Mobile phone charging cables and mobile phone holders are prepared for us. The procedure for picking up and returning the car is very simple. It is recommended to purchase comprehensive insurance so you don’t have to worry about scratches while driving along the way. I will choose A rentals company next time I come to New Zealand. Highly recommended!

Smooth experience, very simple operation process.