LOS ANGELES CAR RENTAL REVIEWS

Friendly staff but checking out and in process could be clearer and less steps! Happy with our upgrade.

They charge me 161 dollar for refueling with high price when they told me when i receive the car the rate will be normal same station price

Nothing

Met all the expectations.

Booking platform is very good. One con to mention. When I wanted to extend the rent and wrote an email to qeeq, it took them too long to respond. That’s why I put 9 and not 10.

Pick up was horrible with a 1.5 hour wait. Drop off was just the opposite with nearly no wait, including the convenient shuttle bus.

It would be great if the car was clean.

担当者が、強引にグレードアップとフルカバー保険を勧め、何度も断ったが、半ば強制的に契約させられた また、デスク担当者も少なく、もう少し状況を考えた対応をすべきだと思う

非常に満足している

Car was switched at the last minute, but we were very happy with replacement. Slow pick up, warp speed drop off. A hood company to rent from.

Easy to use

Although I have paid $126.66 for insurance, Hertz charged me $130,80 for LIS (liability insurance) Could you please reimburse me for this double charge?

The pick up was quick and easy and also the drop off. Nice staff. Budget tried to offer me their full coverage for extra money although i had the AXA full coverage, they shouldn't.

Fair price , easy process, good control due to good app. absolutely recommended!

Car was nice and clean.

Satisfactory feedback.

The car was not ready when we arrived and we had to wait about half an hour, this is not good with a timed booking pick up.

None.

Good

Good

Quando cheguei lá para retirar o carro eles me cobraram todas as taxas eu disse que ja estavam pagas e mostrei o aplicativo e eles verificaram que realmente já estava pago porém na entrega do veículo me cobraram. A moça que me atendeu teve muita dificuldade de ver que as taxas já estavam pagas.

Foi tudo mto bom.

Took forever to get my car at LAX. Had to change vehicles a few days into the rental, at which point LAX changed my return time in SF. But when I arrived on schedule to drop off in downtown SF, the office was closed. Apparently LAX didnt know the closing time in SF. Had to go back to SF office 7am the next morning, but Thrifty charged me an extra day and a late fee - $91.33. I followed their instructions and they charge ME money for a THIRFTY MISTAKE. I am still trying to get my refund. Will never use Thrifty again.

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El edificio donde se situaba Europcar fue un poco difícil de encontrar ya que no está bien señalizado, pero el mostrador para realizar la gestión del coche si. Además, sigo sin recibir la devolución del depósito que deje como fianza del coche

Me cobraron muchos cargos extras cuando me entregaron el coche. La verdad solamente porque ya era tarde y no quería perder más tiempo. Pero si no la verdad NO LO HUBIERA RENTADO.

The initial car was not as good as expected - it had a few minor dents, some scratches and marks on the outside. The cabin and interior was however clean and the vehicle drove well. There was a bit of wait- time at the location due to customer volume. However, the staff were courteous and helpful. The uploaded pictures show the first vehicle and the second one we changed.

It was a great booking platform. I did have initial concerns of the authenticity and integrity of the platform, but it all worked out very well. The option I chose included all the relevant insurance coverage as well as local costs for rental in California. This made the booking so much more convenient and I did not have to pay any extra fees. I was however billed an extra $23 for what was described as 'non-pkg' costs. These costs were not detailed in the final statement. QEEQ is really a good booking platform which I will definitely use for future travels.

At LAX arrivals, we took our bag and proceeded to the curb to take the Free shuttle as mentioned in the booking instructions. A quick ride to the Car Rental location where we were helped by the counter staff in a friendly manner, took the car and went on our way. The drop off was great only 1 minute and directly to the shuttle transfer to departure. Smooth experience.

Easy to use and good price options / clear instructions. Very user friendly

Car exceeded expectations as were upgraded and desk agent was brilliant.