LOS ANGELES CAR RENTAL REVIEWS

Car was in very poor shape; it was missing a rim cap, interior was stained, floor was not vacuumed, exterior was not washed, provided usb cables were broken. Pick up location was inaccessible and in absolute decay. The lady at the front desk was great. Will not be using yesaway again.

Had to wait in queue almost two hours (after 11 hours overseas flight) at Pick-up, and when finally reaching desk, there were no cars. We could choose to wait 3-5 hours more or come back next day. We chose the latter, but next day the queue was even longer! We talked to a manager, and were directed to another queue, waited 25 min, but were then told to get back to the long queue because we did not have any proof from Yesterdays waiting! Were told that our situation was the same as all the other people waiting. But because we explained that the manager had promised he would help….the desk person suddenly said OK, and he gave us the car … and was very friendly. No deduction for the missing day.

Really good. And the chat function at the customer service was excellent

Was everything fast and easy. Location is good.

Booking was handled by Fox rent a car. Good shuttle service from/to airport. They changed booking for fuel arrangement from: "full to full" To prepaid without asking but corrected it upon my request.

Easy booking process as always.

all good

all good

The reservation (Ref no.[64591006]) is for a FULL size vehicle but Fox gave me a Toyota Corolla. This is NOT fair.

The reservation (Ref no.[64591006]) is for a FULL size vehicle but Fox gave me a Toyota Corolla. This is NOT fair.

Excellent experiemce! Nice and friendly staff.

Amazing. In particular the Price drop detector which saved us 80 USD.

The vehicle had a slight odor. The staff at the counter tried to sell me insurance when picking up the car, and seemed a bit unhappy when I didn't buy it.

When I picked up the car, it was dark, and I only noticed the right fender was scratched the next day. I honestly reported it when returning the car, and the rental company processed it quickly without any hassle.

Yes

Yes

We needed to call before the shuttle came. We didn't have local phone so had to pay for long distance.

Me ayudaron

The attendant strongly recommended other car models when picking up the car. Finally, I had to pay an additional $30 per day to switch from a Volkswagen Jetta to a Toyota Camry Hybrid.

Excellent screen system at pickup. Very helpful lady. Drop off in Phoenix went very quickly but transit service to the airport was a nightmare. Very nearly missed my flight. Would have done if I hadn’t dropped luggage in advance. Unacceptable delays but not Alamo’s fault.

I went for a Ford Escape and got a Jeep compas there is less gasmilage and the car is smaller. The Jeep has less power in the engine and have problem to keep the speed.

good car and service by alamo

Very good service and booking

Very flexible with car choice. An issue with the wheel, although resolved very swiftly and excellent follow up afterwards.

Price ended up being far higher than initially quoted

thank youu all was perfect

thank youu all was perfect

It was close to a half hour wait for the shuttle from the airport. Everything else went very smoothly, and we appreciated the super friendly staff! We will be recommending fox to our friends who are traveling.

We will be recommending fox to our friends who are traveling.