LOS ANGELES CAR RENTAL REVIEWS

Very satisfied

I had to wait in line for hours and they didn't refund me after giving a lower tier car.

very nice ，and so good

very nice ，and so good

Very bad

This was an extremely disappointing car rental experience. I am done with Hertz because their roadside assistance was incredibly slow, taking over 7 hours, forcing me to seek help from 911. There was no compensation, apology, or even follow-up afterward.

Counter staff sold me misrepresented insurance.. told me I don’t have insurance for scratches and my collision insurance doesn’t cover for it.. when I receive my receipt.. it’s for premium road side assistance.. I decline to make payment for it and will lodge complaint against it.

Satisfied.

ALAMO IS A GOOD LOCATION FOR RENTING CAR

GOOD PLATFORM WITH GOOD PRICE FOR BOOKING CAR

The queue was too slow.

Truck was immaculate on pick up. However the tank was empty

Car wheel alignment was waaaay off. When we drove, it felt like the wheels were going to fall off. Unfortunately we were too far away to get the car replaced so had to deal with it.

Clearly stated that no additional services were needed, but they added roadside assistance, incurring extra costs. No Chinese confirmation form was provided.

Terrible service!! Not friendly at all! Waited over an hour to get the suv they didnt have. I had paid the deposit online plus the insurance for a total to be C$224.58 (Allianz for C$ 119.92). And now have been Charged $464.61!! USD? Are you kidding me? I was speaking to someone via 'monitor' and when I said I checked to pay the insurance and didnt need anything else he somehow said "just the standard?" and bamboozled me! The vehicle smelt like marijuana inside! The back passenger side tire was below pressure and when asked to pressurize it...they had nobody to do it and asked if I wanted a different vehicle (So I could wait another hour plus)? I will look into these manipulative practices which seem to be a scam and possibly contact the BBB. I want my money back! I will never use ACE again nor advise anyone to use this company.... I am not finished with this yet and look to be compensated for the full amount as recompense.

This time I encountered a peculiar female staff member who forcefully sold additional insurance without asking and charged my card right away. When I checked the car rental agreement, I said I didn't need extra insurance and called the rental service's customer support to intervene. The representative asked the staff member to take the call, but she refused and withheld the rental agreement from me. After a long standoff, a manager-like Black gentleman took the call and handled the situation. Fortunately, I have had multiple rental experiences, but if it were a first-time renter, that female staff member might have succeeded. This issue is not specific to DOLLAR; it could happen with any company. Everyone should be cautious and promptly involve customer support to avoid lots of trouble.

Very satisfied. It was my first time renting a car in the US. The process was simple, the car was clean, and the service was excellent. If you are staying for a long time, renting a car is the most economical and convenient option!

Overall, Thrifty was fine, and I got a Honda HRV.

We were unfortunate in that we were rear-ended on highway, but although the car that hit us was totalled, our rental was able to drive away safely after the police officer assessed the scene. The return process was much less complicated than expected. The only negative would be that the telephone number provided by the rental agency was not answered even though I called on three different days and the voice mail was full. The email I sent did make it to the staff though, so they were aware of the situation before I arrived.

The platform worked fine. I did not use the price drop protection.

Wait for pick-up car more than 2hours

Great people nice customer service

I enjoy using the app easy and flexible

Excelent information and service