I previously rented a car from this company in Thailand and had a great experience, so I'll continue to use them even if they're a bit more expensive. It's really good!
Excellent service! I extended the rental by 10 days without any upfront payment. They let me drive first and only charged me when I was leaving. The guy was very nice and even gave me a discount. No inspection at return, and my deposit was refunded the next day. Very satisfied, will rent from them again next time. They also upgraded my car.
Very bad experience. When picking up the car, they didn’t show me the compensation standards for any scratches or damages. When returning the car, we found out that the front bumper was scratched (which was already damaged when we picked up the car). They immediately gave me a bill for 8960 THB. How can it be more expensive to spray paint a bumper on a car worth a few thousand bucks than on my Mercedes? I didn’t sign to approve this charge, but they deducted it nonetheless.
The car had nearly 100,000 kilometers on it, was old and worn out, had poor sound insulation and leaked air, and the tires were almost bald. This is the worst car I've rented in Thailand, and I won't choose Hertz again.
Overall good experience, very fast service, and the store was well-prepared. There was a minor issue with the rental agreement, but it was resolved quickly.
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