Great experience.

Very satisfied with the rental experience. The original car I rented had a dead cigarette lighter, so I couldn't use the GPS. I mentioned it at the counter, and they promptly gave me another car. Everything was OK! The return location was easy to find, the GPS guided me smoothly, and they also provided a shuttle to the airport. The only downside was that there were too many people renting from Dollar (about 30 people waiting), and I had to wait 40 minutes in line. Meanwhile, other rental companies on the same side had only a few people in line.

Very, very long lines to the desk ... waited more than one hour. It was Sunday in the middle of the day. But every other office had long lines too.

I had to wait in line for 20+ minutes to see a rental agent to complete the rental contract. I rent cars for business trips and speeding through the rental process is important. I’m a Budget Fast Break and a National Emerald Aisle member and can get in and out of the rental lot quickly. I’m a regular renter through Easy Rent because you survey many rental agencies and get the best price, but I don’t like how long I have to wait at the rental counter. Could Easy Rent devise a way that regular Easy Rent customers could be expedited in the rental lines?