Great all round experience!

Excellent service, timely replacement of the vehicle.

Overall, Europcar has better vehicle conditions and service attitude.

The service is rather pushy on insurance coverage despite that i have already bought the comprehensive insurance from EASYrentcars. This should be avoided by looking at the agreement and booking details. Unfortunately, she was just too eager to sell. I was also given a similar car (Isuzu - diesel) instead of my preferred toyota Rav4 (petrol). This is a small issue but i will appreciate if she will to inform me that diesel is not easily available in the city pump stations. I had a hard times searching for 1 petrol station that offers diesel. This is quite annoying. Luckily, i plan to return 1 hour early but in the end, i managed to return it before 5pm as per agreed time.

I trusted Europcar that they should have checked the condition of the car such as sketches. Luckily I took a video and found out there are many sketches which were not recorded. Moreover, the vehicle was not fully top up with petrol and I wonder why ?

Phillip who helped me was great. Very efficient and friendly