1. At the agreed time, there was no car available at the store. 2. After waiting for half an hour, they provided a Honda with poor condition—damaged wheels and non-working mirrors. 3. Later, they replaced it with a Toyota hybrid, but the vehicle was too small to fit the luggage and was a downgrade in model. 4. If dissatisfied, the only option was to keep waiting with no guarantee of when a car would be available, vaguely suggesting an upgrade option. 5. Paid an extra $120 for an alleged upgrade to a Hyundai Tucson, which they claimed was the only available car. However, the vehicle was very old, had over 90,000 miles, and the seats were dirty and heavily worn. Considering we had already waited for 2 hours, we had no choice but to accept it. 6. The service lacked a proper vehicle inspection process. The overall experience was extremely disappointing.
The pickup location in Palm Springs was difficult. There were not enough signs to indicate where to go. I had to walk through the hotel/casino to find anyone who could direct me.
The drop off location in Las Vegas was even worse. The address on the car rental was insufficient to return the vehicle. I called the number for the hertz desk at the location provided- no answer. I then called up to get further information from the hertz helpline on where to drop off the vehicle but was told they couldn’t assist me as the car was registered under my friends name (I paid/booked the original transaction but my friends credit card was used for a deposit as mine was not working with Hertz). This was unhelpful and it took several iterations before the assistant provided the same address for drop off that I already had - unhelpful. In the end we had to go through another hotel and ask and they were able to assist. The process meant we returned the vehicle at 12.57pm and there was no one tending to the front desk. If Hertz attempts to charge me for another day (because we were late) there will be repercussions.
I loved the truck I rented and the services was great.
About QEEQ:10.0/10
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I'll try QeeQ and Hertz again. Good location; great staff.
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