Dreadful company, the girl called María at the drop off was very rude,

Good booking platform, excellent when used in San Francisco absolute terrible car hire company in Tenerife. Do not use ok mobility.

The staff was not professional and unfamiliar with their tasks. What kind of logic is it to let the customer decide how to resolve issues? Is this how they are trained? They asked if I wanted an upgrade when I couldn't find the pickup location in a foreign country and couldn't reach them by phone. Customer service said communication could only be done through email. If I were the boss, I would have fired such an employee!

Biggest issue was it took two hours from arrival at the rental location to driving out. It was boiling hot and there were literally hundreds of people waiting in the sun. They used a ticket system when I arrived they were serving 134 and I was given ticket 207... 73 cars! When I did get the car it had damage to the door frame which meant it whistled at speed (The door frame had a large crease in it at the top near the sunroof)

Tricky one but... I specifically chose a Renault Espace from OK Rent a Car overloads of Peugeot 5008's... But when I got there they gave me a 5008... with 7 seats up you cannot get ANY significant size of luggage in (Hand luggage only behind the third row seats)

I had to wait too much time to get the car cause the sistem was off

Peu d'explication en français, on a attendu plus de 2h notre véhicule. Au guichet la personne nous a expliqué que notre mastercarte gold ne prenait pas en charge l'assurance et on nous a obligé de souscrire une assurance. Nous n'avons eu aucun document précisant la location à notre nom ni aucun reçu de paiement pour l'assurance. Nous sommes très mécontents. L'employé à profité du fait que nous étions fatigué et que nous ne comprenions pas l'espagnol

Nous n'avons rien à dire sur la plate-forme de réservation