Terrible pick up process. Told we could extend our rental time by call the main number. When I called I was told that I could not change the return date or time

I wait it more than 2 hours for to collect the car I booked automatic they give me manual car

Horrible service in Bilbao!! When we got there we took 2 hours and 30 minutes to pick up hour car. Nothing wrong about the staff working there, one guy picking up, dropping and checking all the cars, and one woman doing all the contracts, we were surprise that they could even manage everything. It was really annoying to wait that long but it wasn’t the employees’s fault at all, it’s impossible to run a place just we that staff, they couldn’t do more and obviously they were so stress. This complain it’s more about the company and how necessary it’s to hire more people, not fair for the customers and not fair at all for the staff.

Flight was delayed and so arrived at 10pm - hit with a £50 charge for out of hours (from 10pm) even though the service desk was open till 11.00. No sympathy - READ the SMALL PRINT