CIRCULAR CAR RENTAL REVIEWS IN TURKEY

Good

Both picking up and dropping off the car took forever as there were no staff at the airport at the appointed time. We had to call them after arrival, and someone drove over, but the wait was too long. We made numerous calls and kept hearing 'they'll be there soon,' but no one showed up. Especially during the return, the police asked us to move our car several times. We even suggested parking the car in the lot and handing it over there, but they rejected the idea.

Pretty good

The service is very enthusiastic.

Poor English and service attitude. Customers have to bear the consequences of the company's issues.

There is no physical store, but the staff arrived on time as scheduled.

24-hour service, cheap car rates, but they heavily push insurance. I delayed my review to see if there would be any unreasonable charges later on. Fortunately, there haven't been any so far.

It's okay

I've rented cars in my home country, and the process is rather tedious. This rental left me with a great impression, and I will definitely contact your company again for future international rentals.

This is a fraudulent company. First, they downgraded our car without permission when we picked it up and copied our credit card used for the initial deposit, resulting in unauthorized charges. After the first accident, they forced us to pay an additional $1,000 USD and another 1,000 Turkish Lira deposit with unreasonable terms before giving us a replacement car and refused to provide an accident report. Following the second accident, they refused to provide us with a car, lied to us saying we would get one in the next city, but no one responded when we got there. We ended up with neither car nor money. When they realized we wouldn’t pay them any more money, they took all of our deposit money.

The car matched the online reservation, was in excellent condition, and the staff were positive and diligent.

The sales agent pushed insurance heavily at pickup, but other than that, the service was quite good and efficient. You need to go to the Vodafone counter at the airport arrivals area to find the sales agent dressed in green.

English is not very good, but everything else is fine.

The company proactively picked me up from the airport.

Great service

Returning the car was very troublesome. There are three terminals at Antalya Airport, and as foreigners, we couldn't figure out which terminal to go to. When we arrived at the airport early to return the car, they were not happy about it. Additionally, they asked us to pay for parking when picking up the car, which we didn't understand.

They forced us to buy a Turkish highway toll pass for 100 lira, but other rental users said they weren't charged this fee. We chose to return the car in the city, but the return location given was very far from the city, and we were charged an additional fee for returning the car at a different location. The car had multiple dents and scratches and was in poor condition. Once, the car stalled and wouldn't start again. We had to get help from a passerby to jump-start the battery.

Extremely dissatisfied. I booked a Hyundai Elantra, but at pickup, they said there was no such car and gave me a small Renault hatchback instead.

The staff doesn't speak English, the owner doesn't care about customers, no physical store, hence the low price

In Izmir, the car got a minor scratch from a passerby, not very noticeable! I was worried it might cause problems when returning the car, so I called the car rental company manager in advance, sent him a photo, and asked if I needed to pay for it. He probably knew I was Chinese and overcharged me, asking for 500 lira! I thought such a small scratch shouldn't cost that much! Later, when returning the car, I met a more reasonable staff member who said it was no big deal and didn't charge me. After returning to my country, my credit card was charged 22 lira, which should be the toll fee. Three months later, I received another charge of 29 lira! After calling to inquire, I found out it was an unauthorized charge by the rental company! Thankfully, with the help of the customer service, I got the money back.