ALAMO CAR RENTAL REVIEWS IN TURKEY

Got an upgrade to an SUV which was very welcome.

The agent was extremely helpful & was waiting outside the airport with the car. That was excellent for us. We just checked the car, signed the paperwork and drove away. Thank you Enterprise!

Paperless system, operations are done on a tablet, but there's a wait in line.

The service guy entered the wrong credit card information and told us our card couldn't be used. After trying twice, we called our bank back in our home country and discovered he had made a mistake. Additionally, we booked a Peugeot 2008, but they gave us a Renault Captur. The problem is, there was a clear price difference between these two models when we made the reservation.

It was okay. Remember to check all equipment after picking up the car. I didn't expect the car key to be unresponsive; it might be running out of battery or something. It took us about 20-30 minutes each time just to open the car door, which was really frustrating and a waste of time. We asked the platform for help, but they couldn't reach anyone after trying all day. The car we got was also pretty damaged. We chose a Corolla thinking it would be easy to operate and less likely to have issues.

Not good

Overall satisfied

It was pleasure experience and good service, definitely I will rent again from QEEQ

Lovely service, lovely upgrade

Efficient as usual. We got lost on the way to pick up (terminal change) and they helped us to keep the booking

Does not accept UnionPay cards.

One of the best service ever received from a rental company. I got an upgraded car.

Excellent customer service

I was happy with the customer service and the time it took to get the vehicle.

The booking process was straight forward.

The service was acceptable, but the SUVs were rather small.

excellent

The service attitude was perfunctory, and they didn't inform us of the return route in advance. The return location was extremely hard to find. We spent an hour looking for it and almost missed our flight.

This car rental experience was extremely disappointing. 1. The vehicle provided to us had scratches and dents everywhere, with parts of the car's exterior even peeling off. We requested to change the car, but the rental company had a very bad attitude and directly told us that this was the only car available, and if we didn’t want it, we should just cancel. Communicating through the third-party booking company did not help at all, so we spent the rest of our trip worrying about potential problems with the vehicle, which severely affected our mood. 2. After returning the car, we discovered an additional hidden charge of $400. We had clearly stated upon pickup that we did not want insurance, but the rental company renamed the charge, and what we thought was a security deposit turned into a payment. This issue remained unresolved even after lengthy communication with the booking company. Are they taking advantage of Chinese customers? 3. This rental company not only has terrible service and a rude attitude, but their store is also shared with other companies, with only small signage. It clearly shows signs of poor management and is not a preferred choice. Finally, a strong recommendation: Do not rent from this company! I also hope the booking platform will terminate their partnership with this company!

Very satisfied

Average

Terrible, very bad attitude

Excellent communication Helpful staff Ilike alamo company

I like it