The car have a problem in the fuel indicator forced me to fill the tank while I take the car with half tank.
The staff knows that the car have this problem but they did not informed me about it when I received the car.
I asked the guy in your office to pay me half the cost of the fuel but he refused while it is your problem and not my problem.
About QEEQ:8.0/10
Please pay me or ask Garenta company to pay me 50 TL which I pay more than actual
Had to wait a long time to pick up the car, and there was no one at the counter. After completing the paperwork, went to the parking lot but couldn't find the car easily, had to walk a long way. Hope this can be improved.
Like: The car was literally brand new having 13 Kilometers. Car was not clean due to rain while being stored but one of the staff gladly washed it for me. Dislike: Not a big issue but Garinta’s car pickup and delivery is off site, a very nice shuttle van takes you once you finish the paperwork to pick up your car. You need to tag the location on Google so that you find it easily upon returning the car.
As a local car rental company, their attitude is great. Picking up and returning the car at the airport was very convenient. During the vehicle inspection, they proactively pointed out any scratches and suggested taking photos.
The stuff very helpful and nice, good cars but the pickup outside the terminal maybe 2 min and they start to clean my car after i have arrived and let me wait 15 to 20 min , but definitely gonna choose them again.
About QEEQ:10.0/10
Garenta cars are at some parking lot maybe 2 min away outside of the terminal which is not what EasyRentCars said “pickup-dropoff in terminal”
“From ASR Airport to Cappadocia (Hot Air Balloon Attraction)”
About Garenta:8.0/10
The rental process is straightforward, both for picking up and dropping off the car. The staff is friendly. However, they didn't have the Nissan SUV I reserved and gave me a 5-seater Kia instead.
I rented a Mercedes E but received a Mercedes C. The next day, the car broke down on the highway, wasting a whole day waiting for a replacement. They replaced it with a Nissan and didn't refund the price difference. A Mercedes costs 700 per day, while a Nissan is only around 300 per day. This is truly awful.
The instructions during car pickup were unclear, and they didn't explain which fast lane to use. Additionally, they overcharged me 100 lira more than the order.
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