We purchased full insurance with zero deductible, but after returning the car, the rental company charged 6600 lira from our credit card without our consent. The rental platform has yet to resolve the issue and seems to have no control over the rental company. At pickup, the store aggressively pushed other models and charged the card without informing us.
The car rental company is overall very poor. They said insurance costs 349 lira per day, but actually charged 450 lira. They forcibly charged 2000 lira for vehicle cleaning. They pretended not to speak English and didn't communicate well. I suggest avoiding this company. The car was in very bad condition, the tires had almost no tread, and the steering wheel was shaking.
Do not use this car rental company, very bad experience. They charged extra money offline to change the car, the car was mediocre. After returning the car, they deducted fees arbitrarily without providing a detailed breakdown beforehand. Invoices were delayed, messages were replied very slowly, and calls were not answered.
On the day of pickup, the staff were enthusiastic and professional. They patiently explained the vehicle's operating details and local traffic rules, which made me feel very reassured. The car was in excellent condition, clean and tidy inside, without a flaw. The seats were comfortable, and the driving experience was fantastic.
Overall, quite satisfied. However, they repeatedly pushed insurance sales during the pickup process, and after completing the formalities, we had to walk 10 minutes to the underground parking lot of the Sofitel Hotel to get the car.
Overall, the car was in good condition and fairly fuel-efficient. Picking up and returning the car was relatively easy, although the procedures for vehicle pickup were not completed in advance, and the extra amount of gasoline added when returning the car was not refunded.
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jaeil cho
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