Staff should be trained to speak im English.
It was very hard to communicate with the gentleman who was on the counter..!!
The counter was closed while we were in Antalya Airport, Luckily Easyrentcar have send a number to communicate with them.
The supervisor was in the pick-up point which was little far. & he asked us to walk to meet him...!!!!
“Bonne expérience mais difficile de récupérer véhicule et plein a faire”
About Europcar:7.0/10
L’experience globale c’est bien passé mais nous avons eu un mal fou à trouver où récuperer le vehicule puisque ce n’est pas à l’aéroport. Une fois sur place l’anglais de la personne n’était pas très bon. Obligé de poser plusieurs fois les mêmes questions pour avoir les réponses. Enfin on récupère le véhicule... à sec. Obligé dès le départ de faire le plein. Ce n’est pas grand chose mais quand on n’est pas dans son pays d’origine ça refroidit un peu.
Nous avons aussi posé des questions sur la façon de conduire en Turquie (limitations ect) on n’a jamais eu la réponse. Mais content que le reste ce soit bien passé.
“Will probably use again but will consider buying insurance upon arrival.”
About Europcar:10.0/10
Car was a Fiat Egrea or something, fine on the flat but gutless on hills of which there are a lot in Turkey. It was clean, very neatly new and suitable for 4, any more and I suggest the weight would add to the struggle to get up hills!. We found that switching the air con off helped with the hills!!
I wait for 3 hours to get the car.
Counter staff was not helpful and make my experience with Europcar very bad.
I forgot a very important Tablet during the drop off, went back within 30 minutes, but countr staff claimed that the has already been rented and nothing he could do for me.
Not at all. The car I hired wasn’t available and received a VW Tdi. No luggage space for all our stuff. Car was given with a quarter tank, broken arm rest and a constant Tyre fault sign which didn’t switch off.
The counter service representative had a blank expression and didn’t for once smile or make me feel welcome while finalizing paperwork.
At the end of my trip I called in to Europacar to mention that the time of drop off will be later they had no problem but I received a call later by the same counter service representative swearing directly at me for the car. I tried explaining that I called in and he shun me by swearing me and dropping the call. Upon my arrival at Europacar I was approached by three men with no identification and I was questioned by them to pay cash extra. I was with my wife and I felt intimidated by these men. I then went in to Europacar and all the representatives just said it’s fine I can go and there’s nothing to sign for handing over the car.
This is the last time I will use Europacar and I have voice recordings and a video to this effect. This was the worst hiring experience I have received from Europacars.
They replaced my reservation with a better car because they rented my reserved car, but I took more than 30 minutes to finish the papers, and when I dropped off the car it was terrible because too much crowd and there is one employee to receive all the cars.
“Turkey - Antalya - Fethiye (drove along the Antalya beach and the coastal D400 road).”
About Europcar:10.0/10
The staff was very friendly, probably because they are used to dealing with international customers. They pointed out both the things we noticed and those we didn’t. We had an additional driver, but they didn’t charge us for it (even though the second driver didn’t end up driving).
the old vehicle given to us is not roadworthy and it is a risk to our safety.
The vehicle rattled on the expressway and the tires are completely worn out.
The tyres were skidding in the rain and was difficult to control the vehicle . The interior of the car is stinking and it has done over 180,000 km and is over 11 years old.
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