ENTERPRISE CAR RENTAL REVIEWS IN TURKEY

Charged extra rental fees without deducting the amount already paid, resulting in double charges. After communication, the refund was processed.

The staff at the counter tried to give me another smaller car initially stating that it was more fuel/cost efficient. It was only when I refused it that I was offered another car of similar size as the one I had booked but had to wait for 45 minutes for that car to be delivered.

Booking was straightforward although it would be useful to understand what are the alternative cars that could be offered in each category.

I was given a different car than the one I have rented it’s a lower quality, I had to wait over one hour because my flight was early and I was told by the staff that I was delayed because I rented through QEEQ specifically because they have issues with QEEQ I had to be penalized by waiting more than one hour

From May to December, they have been using car damage as an excuse to withhold my deposit, but I can confirm that I didn't cause any damage. Pickup was also very inconvenient because the online address was not the actual store address.

I didn't get the car i was expected instead i had to pay more to get a car which fits with our needs

Could not ever get through to an English speaking operator for the customer service numbers provided me even though it was offered on the call menu. Just infinite waits and call was never answered. Also 5 days after turn in and there is still an extra "deposit" charge still on our credit card. Was supposed to be reversed.

Commandé un véhicule SUV et nous avons reçu une audi A3. nos baggages ne sont pas tous renter dans le coffre donc voyager avec deux bagages entre les deux sièges de dernière pas très confortable pour 5 jours de location avec 4 adultes.

Terrible experience, the car kept flashing warnings.

Excellent service, quick processing for both pickup and return.

Charges are not clearly explained. The staff only smiles, but overall it's good.

The service was very efficient. I chose to rent from them again for my second car.

Staff were supportive . Despite that car was mentioned as A instead of GLA but they gave us a big car at same price .

I reserved a Mercedes C, and although I didn't get it, I would have been okay with a similar model. Instead, they downgraded me to an SUV, which is very unreliable. I booked this more than half a month in advance, and it still happened. Eventually, I found an Avis offline by myself, and they offered me a 5 Series at the same price. The online service is truly unreliable.

Great and very helpful staff

Happy with the rental experience

Very helpful staff. Quick check-in and check-out. Very clean car. Thanks

Good price

Staff communication was smooth and they were very friendly

I have used QEEQ's overseas car rental services multiple times and have always been very satisfied.

The car was very nice and clear. It was a really good experience to enjoy the trip this way in Turkey. We just encountered a little difficulty in returning the car. Since there is an earthquake happened days before our trip, it affects the safety of the building of the shop. But we didn't get any notifications from Enterprise. We only notice that when we arrive at the shop and help by the shopkeeper next door. It would be better if Enterprise could send the map/direction info before head. thanks!

Quick respond and helpful customer services.

Very satisfied. The oil light came on during the trip. Contacted the rental company, and they provided on-site service.

The staff is kind with good communication. They gave us a car with the tank empty, but we insisted that the booking was with the tank full. Finally, they accepted and filled the tank.

Customer service answered all our questions.